Field Service Engineer II - On-Site, Hillsboro (Mask Writer)

IMS Nanofabrication GmbH; Hillsboro (OR); Vor Ort; USD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Paid time off

Medical, dental & vision plans

401K plan + company match

Zusammenfassung

IMS Nanofabrication is seeking a Field Service Engineer II to join our Hillsboro, OR team. This role emphasizes customer satisfaction, hands-on troubleshooting, and collaboration with other Field Service Engineers to support a growing fleet of mask writers.

The successful candidate will routinely install, maintain, and repair equipment at customer sites, work with HQ on improvements, and engage in cross-functional activities with our U.S. leadership and Austrian HQ.

Qualifikationen

• Bachelor's degree in an Engineering discipline.
• 2-5+ years of Field Service experience.
• At least 3–5 years of customer-facing experience and good written and verbal communication skills.
• Good problem-solving skills.
• Excellent interpersonal skills and ability to work with a global team.
• Excited to be part of a fast-paced and fast-growing entity.
• Prior metrology or lithography equipment support background.
• Troubleshooting experience with ultra-high vacuum systems.
• Experience in Linux/UNIX server system administration.

Aufgaben

• Be part of a growing team of Field Service Engineers in Hillsboro, OR.
• Install, annual preventive maintenance, and issue resolution of a fleet of Multi-beam mask writers.
• Ensure IMS methodologies are followed and provide feedback to Headquarters on improvements or changes.
• Participate in task forces handling customer escalations and communicate with customer and HQ.
• Maintain transparent status updates to IMS U.S. leadership.
• Build strong relationships with local Tool Owners and key customer stakeholders.
• Attend fab-related customer meetings to update issue resolution and maintenance activities.

Kenntnisse

Field Service

Customer-facing

Communication skills

Interpersonal skills

Linux/UNIX administration

Fast-paced environment

Ausbildung

Bachelor's degree in Engineering

Tools

Linux/UNIX administration

Jobbeschreibung

IMS Nanofabrication is seeking a Field Service Engineer II to join our Hillsboro, OR team. This role emphasizes customer satisfaction, hands-on troubleshooting, and collaboration with other Field Service Engineers to support a growing fleet of mask writers.

The successful candidate will routinely install, maintain, and repair equipment at customer sites, work with HQ on improvements, and engage in cross-functional activities with our U.S. leadership and Austrian HQ.