Field Service Engineer II — On-Site Hardware & Networking

Dell; Raleigh (NC); On-site; USD 72,000 - 93,000; Full time

Job summary

Dell Technologies in Marble, North Carolina is seeking a Field Service Engineer 2 to deliver on-site hardware and software support, perform diagnostics, and coordinate resolutions with Dell teams. You will troubleshoot issues, replace components as needed, and ensure a high-quality customer experience at client sites.

The role requires substantial field experience, strong troubleshooting skills, and the ability to lift up to 50 lbs.

Qualifications

• 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
• Experience delivering technical Field Services supporting hardware and software at client sites
• Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
• Experience working in locations with large deployments of assets and experience with networking and Fiber
• Must be able to lift a minimum of 50 lbs waist high to replace components on server stacks

Responsibilities

• Triage issues with direction from Dell support
• Execute plan of action from Dell Domain Engineer/L3 using Teams, Email, and Phone
• Document POA results, logs and service report to Dell via case email
• Reseating parts, swap or replace parts, upgrading firmware as needed
• Server testing and validation by running diagnostics, capturing and uploading logs

Skills

Field Services

Networking

Fiber

Customer facing

Troubleshooting

Education

Associate's Degree in a technical discipline

Job description

Dell Technologies in Marble, North Carolina is seeking a Field Service Engineer 2 to deliver on-site hardware and software support, perform diagnostics, and coordinate resolutions with Dell teams. You will troubleshoot issues, replace components as needed, and ensure a high-quality customer experience at client sites.

The role requires substantial field experience, strong troubleshooting skills, and the ability to lift up to 50 lbs.