On-Site Field Service Engineer II - Hardware & Networking

Dell; Michigan; On-site; USD 72,000 - 89,000; Full time

Job summary

Dell Technologies is seeking a Field Service Engineer 2 to join the Field Service team in Ellendale, North Dakota. You will bring hands-on hardware and software support to client sites, performing installation, configuration, maintenance, and diagnostics to ensure a seamless customer experience.

You will collaborate with engineering and sales teams, triage issues, document actions taken, and upgrade firmware as needed, delivering on-site support and high-quality service.

Qualifications

• 5+ years of professional Field Services experience or equivalent
• Experience delivering technical Field Services supporting hardware and software at client sites
• Experience in a customer facing role, including reporting to all levels of the organization
• Experience working in locations with large deployment of assets and experience with networking and Fiber
• Must be able to lift a minimum of 50 lbs to replace components on server stacks

Responsibilities

• Triage issues with direction from Dell support
• Execute plan of action from Dell Domain Engineer/L3 - communicate using Teams, Email, and Phone
• Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
• Reseating parts, swap or replace parts, upgrading firmware as needed
• Server testing and validation (running diagnostics, capturing & uploading logs)

Skills

On-site field service

Customer-facing

Networking

Fiber

Education

Associate's Degree in technical discipline

Tools

Teams

Diagnostics tools

Job description

Dell Technologies is seeking a Field Service Engineer 2 to join the Field Service team in Ellendale, North Dakota. You will bring hands-on hardware and software support to client sites, performing installation, configuration, maintenance, and diagnostics to ensure a seamless customer experience.

You will collaborate with engineering and sales teams, triage issues, document actions taken, and upgrade firmware as needed, delivering on-site support and high-quality service.