Field Service Specialist II

Waters; Waltham (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Waters Corporation's Field Services Organization seeks a Field Service Specialist to support Waters' product suite across diverse customer laboratories. Based in Worcester, MA, you will install, maintain, troubleshoot, and train customers on LC, LC/MS, HPLC/UPLC, SFC and informatics.

Expect overnight travel, including international assignments, and a strong focus on safety and customer success. You will collaborate with Sales to identify service contracts and ensure adherence to quality and

Qualifications

• BS/BA in Chemistry, Biology, engineering or related field; equivalent experience considered.
• 2 years' experience with installation, maintenance, troubleshooting of scientific instrumentation.
• Valid driver's license in good standing.
• Understanding of scientific workflows and associated software systems (CDS, SDMS, LIMS, ELN).
• Willingness to travel overnight, including international travel for training.

Responsibilities

• Install, perform maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
• Establish and maintain strong relationships with customers to ensure their success.
• Lead customer communications, outlining work performed and follow-up plans.
• Ensure compliance with regulations and Health & Safety standards.
• Deliver system-level training at customer sites.
• Manage service inventory according to Waters policies.
• Submit field service reports documenting work performed.
• Collaborate with Sales to identify future service opportunities.

Skills

Strong customer focus

Excellent communication

Integrity

Time management

Problem solving

Analytical thinking

Verbal and written communication

Education

BS/BA in Chemistry or Biology or engineering or related field

Tools

CDS

SDMS

LIMS

ELN

Job description

Overview

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical authorities on Waters' product suite. As a Field Service Specialist, working for an industry leader, you'll join a global team of specialists that are crucial to ensure Waters' legendary service for our customers who utilize our scientific instrumentation and software.

In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our renown Field Services Organization in the Worcester MA area.

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Lead customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Run service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education

• BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience

• 2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Valid Driver's License in good standing is mandatory
• Ability to perform effective system level troubleshooting
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
• Overnight travel as required including international travel for training

Skills

• Must possess a strong customer focus
• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
• Personal sense of integrity
• Effective time management skills
• System level approach to problem solving
• Analytical attitude with a strong aim to resolve open issues
• Excellent verbal and written communication skills

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

Chromatography, Field Manager, Service, Mass Spectroscopy