Field Service Engineer

CBRE Group, Inc.; Cambridge (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Job summary

CBRE Group, Inc. seeks an experienced instrumentation service professional in Cambridge, MA. This onsite role focuses on optimizing the life-cycle cost of high-end laboratory equipment through advanced troubleshooting, calibration, and preventive maintenance.

You will support major brands such as Agilent, Waters, and Thermo Scientific, applying LCAM/RCM principles to advise on replacements and reliability. Strong chromatographic skills and customer-facing communication are essential.

Qualifications

• Bachelor's degree required; minimum two years related experience and/or training.
• Seven years of experience in instrumentation, control, or related repair and maintenance.
• Experience in pharmaceutical R&D including preparing chemical standards by weighing, pipetting, mixing, diluting, and verifying concentrations.

Responsibilities

• Performs advanced-level troubleshooting and servicing on specialty equipment and systems in pharmaceutical R&D.
• Supports product lines: Agilent, Waters, Thermo Scientific; chromatography experience is required.
• Performs complex instrument qualifications, calibrations, and preventive maintenance per client specs.
• Monitors and schedules technicians for installation, calibration, repair, and maintenance tasks.
• Develops methods and procedures for service and calibration of specialized instrumentation.
• Assists in determining instrument and parts reliability; recommends replacements as needed.
• Provides guidance on platform reliability and replacement based on LCAM/RCM principles.
• Organizes work processes and leads projects for instrumentation/calibration staff to meet contractual obligations.
• Reinstalls, tests, evaluates, and maintains instruments after repairs.
• Documents inspections and maintenance activities per guidelines; communicates with customers and contractors as needed.
• Provides technical training and orientation on specialized instrumentation.

Skills

Chromatography

Calibration

Preventive maintenance

Project coordination

Technical training

Education

Bachelor's degree

Tools

Agilent instruments

Waters

Thermo Scientific

Job description

About this role

Maximizes the cost value proposition of high-end laboratory instrumentation by analyzing direct support services, vendor delivered services, and part management in relation to the life cycle cost of the instrument portfolio.

This is a fully onsite role Monday-Friday in Cambridge, MA. A company-owned vehicle will be provided.

What you’ll do

• Performs advanced-level, scheduled and unscheduled troubleshooting/services on specialty equipment, instruments, and systems specific to the pharmaceutical research & development industry.
• Product line support: Agilent, Waters, Thermo Scientific. Chromatography experience is a must.
• Possesses the in-depth technical knowledge required for performing complex, analytical service procedures, instrument qualifications, and calibration tasks.
• Assists the supervisor in monitoring and scheduling operations of technicians responsible for installing, calibrating, repairing, and performing preventive maintenance on electronic, electro-mechanical, and mechanical instrumentation according to client specifications.
• Develops methods and procedures pertaining to service and calibration of specialized instrumentation.
• Monitors instrument and part reliability; makes alternate service, supplier and parts recommendations.
• Provides manager and client guidance regarding platform reliability and replacement, based on LCAM and RCM principles.
• Organizes work processes and leads project assignments for instrumentation/calibration staff in order to fulfill contractual obligations to the client.
• Reinstalls, tests, evaluates, calibrates, and maintains instruments or devices upon completion of repairs.
• Documents daily records of inspections, maintenance activity, repairs, and other work performed within approved guidelines and procedures.
• Communicates with customer staff and outside contractors in the calibration, repair, and operation of equipment, as necessary. Coordinates with outside contractors regarding repairs covered by maintenance agreements.
• Provides detailed technical training and orientation to staff and colleagues on specialized instrumentation or techniques.
• Performs other duties as assigned.

What you’ll need

• Bachelor's degree required. Minimum of two years of related experience and/or training. Degree preferred in scientific field of study preferred or equivalent related work experience.
• Seven years of experience in instrumentation and control or installing, calibrating, maintaining and repairing equipment or equivalent experience.
• Previous experience in pharmaceutical research and development industry including the making of chemical standards using appropriate techniques for weighing, pipetting, mixing, diluting, and verifying concentrations.

About CBRE:

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values - respect, integrity, service, and excellence - and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimer:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.