Field Service Engineer II/III — Onsite Tech & Projects

Woodward, Inc.; Fort Collins (CO); On-site; USD 65,000 - 126,000; Full time

Benefits offered by this job

401(k) match

Stock contribution

Tuition reimbursement

Health insurance

Paid holidays

Parental leave

Employee Assistance Program

Job summary

Woodward, Inc. in Fort Collins, CO seeks a Field Service Engineer II/III to manage on-site installations, maintenance and repairs with 70% travel.

The role reports to the Fort Collins office when not in the field and requires strong technical and customer-facing abilities. Level 2/3 duties include conducting field service operations, diagnosing issues, leading small to medium projects, mentoring teammates, and documenting activities.

Qualifications

• Experience performing onsite installations, maintenance, and repairs.
• Ability to diagnose moderately complex technical issues.
• Willingness to travel 70%.

Responsibilities

• Perform Field Service Operations: Conduct onsite installations, maintenance, and repairs of equipment using current technologies.
• Diagnose and Resolve Technical Issues: Analyze and solve moderately complex problems by evaluating multiple factors and applying technical expertise.
• Maintain Customer Relationships: Build and sustain productive working relationships with customers to understand their needs and ensure satisfaction.
• Provide Team Support: Offer informal guidance and support to new team members, enhancing team performance and knowledge sharing.
• Ensure Compliance and Documentation: Adhere to company policies and procedures while accurately documenting service activities and technical solutions.
• Provide Advanced Technical Support: Diagnose and resolve complex technical issues in the field, ensuring optimal performance of equipment.
• Lead Project Initiatives: Manage small to medium sized projects, coordinating resources and timelines to achieve project goals.
• Develop and Implement Solutions: Design and execute innovative solutions based on comprehensive analysis of technical challenges and multiple information sources.
• Collaborate with Cross Functional Teams: Establish and maintain relationships with internal and external experts to facilitate knowledge sharing and drive project success.
• Mentor and Support Colleagues: Serve as a resource for less experienced team members, providing guidance and fostering a collaborative work environment.

Skills

Technical Proficiency

Problem Solving

Process Knowledge

Communication

Team Collaboration

mentoring

Quality Management

Analytical Thinking

Customer Orientation

Adaptability

Job description

Woodward, Inc. in Fort Collins, CO seeks a Field Service Engineer II/III to manage on-site installations, maintenance and repairs with 70% travel.

The role reports to the Fort Collins office when not in the field and requires strong technical and customer-facing abilities. Level 2/3 duties include conducting field service operations, diagnosing issues, leading small to medium projects, mentoring teammates, and documenting activities.