Field Service Engineer II — Electronics & EVG Product Expert

Ev-Group-6; Tempe (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

Ev-Group-6 is seeking a Field Service Engineer to install, service, troubleshoot and repair complex electronic/electromechanical equipment at customer sites. The role requires operating as an independent product expert across multiple EVG product lines and delivering on-site installations with final customer acceptance.

The position involves training customer personnel on equipment operation and maintenance, providing onsite technical support for process applications, and mentoring junior

Qualifications

• This position requires an associate degree or bachelor’s degree in a related engineering field plus four (4) years of experience or up to six (6) to ten (10) years of experience installing/repairing semiconductor/electronic production equipment.
• Advanced electromechanical troubleshooting skills.
• Knowledge of quality improvement process methods and terminology.
• Ability to identify and solve advanced process-related system problems.
• Ability to communicate and demonstrate professional conduct with all levels of customers, management, and coworkers.
• Must have advanced PC skills (Windows, MS Office suite).
• Must have Kepner-Tregoe Problem Solving and Decision-Making training.

Responsibilities

• Provide professional and courteous service to customers with a primary goal of complete customer satisfaction.
• Assist customers and other personnel in identifying and repairing equipment related process problems.
• Perform onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment.
• Perform start-up, warranty, paid service, and service contract activities; set up hardware on specified systems within established time frames.
• Keep Management informed of down situations; document, logs and report activities as required.
• Troubleshoot and correct process variations on systems; diagnose sources of hardware or process problems on equipment, facilities, or wafers.

Skills

Electro-mechanical troubleshooting

Professional communication

Kepner-Tregoe training

Windows/MS Office

Quality improvement methods

Education

Engineering degree (AS/BSc)

Job description

Ev-Group-6 is seeking a Field Service Engineer to install, service, troubleshoot and repair complex electronic/electromechanical equipment at customer sites. The role requires operating as an independent product expert across multiple EVG product lines and delivering on-site installations with final customer acceptance.

The position involves training customer personnel on equipment operation and maintenance, providing onsite technical support for process applications, and mentoring junior