Field Service Engineer II

Bio-Rad Laboratories; Boston (MA); Hybrid; USD 80,600 - 110,800; Full time

Benefits offered by this job

Competitive medical plans

Paid parental leave

401k plus profit sharing

Employee stock purchase program

Education benefits

Mental health support

Pet insurance

Job summary

Bio-Rad Laboratories is seeking a Field Service Engineer in the Boston, MA area to perform repairs, upgrades, and preventive maintenance on Life Science instruments for customers. This role requires 1-3 years of experience and offers a competitive salary ranging from $80,600 to $110,800. Employees enjoy substantial benefits including medical plans, paid parental leave, and a robust 401k plan. The position demands flexibility for travel and adherence to industry regulations.

Qualifications

• 1-3 years of field service experience servicing electro-mechanical/electronic/optical/robotics equipment.
• Ability to read and follow complex work instructions.
• Strong troubleshooting and computer networking skills.

Responsibilities

• Perform repairs, upgrades, and preventive maintenance on Life Science instruments.
• Travel up to 5 days a week to support customers.
• Adhere to FDA and GMP regulations with documentation.

Skills

Field service experience

Electro-mechanical troubleshooting

Customer relation skills

Computer skills

Communication skills

Flexibility for travel

Education

A.S. or B.S. in Electronics, Biomedical Engineering, or Mechanical Engineering

Job description

Bio‑Rad is seeking a Field Service Engineer based in the Boston, MA area to perform repairs, upgrades, and preventive maintenance on our Life Science instruments for customers in hospitals and laboratories. As a Field Service Engineer, you may also be asked to travel on short notice to support other team members within the region.

Whether a routine maintenance call or troubleshooting a problem and finding solutions, as our Field Service Engineer, you will play a leading role in supporting the onsite technical needs of Bio‑Rad customers. In this highly autonomous role, you will spend the majority of your time at customer sites, with travel up to 5 days a week in your assigned territory as part of a national service team. No day or week will look the same, and your work will have a direct impact on Bio‑Rad's success!

The environment and culture for this role is fast-paced and you'll be constantly on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers.

How You'll Make An Impact:

• Performing repairs, upgrades, and preventative maintenance on Bio‑Rad's instruments, ensuring the quality performance of our instruments for customers who are working to advance the future of healthcare.


• Supporting and maintaining the Bio‑Rad instruments on which our customers rely on to make scientific breakthroughs helping to advance healthcare research and treatments.


• Building and sustaining strong relationships allows you to anticipate and advocate for our customers needs.


• By adhering to FDA and GMP regulations and requirements with detailed record keeping and service documentation helps protect Bio‑Rad's integrity and reputation in the industry.

What You Bring:

• At least 1 - 3 years of transferable field service experience servicing electro‑mechanical/electronic/optical/robotics equipment and an A.S. or B.S. in Electronics, Biomedical Engineering, or Mechanical Engineering (or a related field or military equivalent experience).


• Ability to read, understand and successfully follow medium to highly complex work instructions.


• Strong electro‑mechanical troubleshooting skills.


• Strong computer skills and fundamental knowledge of computer networking.


• Strong customer relation and communication skills, both written and oral.


• Flexibility and enthusiasm for daily travel.

Preferred skills to support your success:

• Hands on experience with Diagnostic or Life Science instruments.

Location:

This position covers Boston, MA area. The individual must live within a geography that allows them to visit customers on‑site on a daily basis.

Total Rewards Package:

At Bio‑Rad, we're empowered by our purpose and recognize that our employees are as well. That's why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio‑Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle.

Benefits:

We're proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG's), and more!

Compensation:

The estimated base salary range for this position is $80,600 to $110,800 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

EEO Statement:

Bio‑Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.