Field Service Engineer

Bio-Techne Sales Corporation; Massachusetts; Hybrid; USD 76,500 - 125,700; Full time

Job summary

Bio-Techne is seeking a Field Service Engineer to provide remote and onsite technical support for pre-sales and post-sales activities related to advanced life sciences instrumentation.

You will install, maintain, troubleshoot, and repair equipment while ensuring customer satisfaction. Candidates should be commutable to major US cities, with travel up to 85% domestically.

Qualifications

• Associate or Bachelor degree in engineering, life sciences, or related field.
• Troubleshooting, root cause analysis, customer service, technical documentation, hardware/software support, and communication skills.

Responsibilities

• Install, maintain, troubleshoot, and repair instrumentation and related systems at customer sites.
• Provide remote and onsite technical support for customers and internal stakeholders.
• Investigate technical issues, perform root cause analysis, and implement corrective actions.
• Conduct testing, validation, and basic laboratory procedures to verify system performance.
• Document service activities, maintenance records, and customer interactions.
• Travel extensively to customer locations for installations and repairs.

Skills

Troubleshooting

Root cause analysis

Customer service

Technical documentation

Hardware/software support

Communication skills

Education

Associate or Bachelor degree in engineering/life sciences

Job description

About Bio-Techne

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range: $76,500.00 - $125,700.00 The posted range is an estimate of what Bio-Techne expects to pay for this position. Factors such as candidate experience, skills, qualifications, and location may influence the final compensation offered.

Job Purpose

The Field Service Engineer provides remote and onsite technical support for pre-sales and post-sales activities related to advanced life sciences instrumentation. This role installs, maintains, troubleshoots, and repairs equipment while ensuring customer satisfaction through effective technical solutions. We prefer this candidate to be commutable to Boston, New York, or San Francisco but will consider candidates located anywhere in the U.S.

Responsibilities

• Install, maintain, troubleshoot, and repair instrumentation and related systems at customer sites.
• Provide remote and onsite technical support for customers and internal stakeholders.
• Investigate technical issues, perform root cause analysis, and implement corrective actions.
• Conduct testing, validation, and basic laboratory procedures to verify system performance.
• Document service activities, maintenance records, and customer interactions.
• Identify customer concerns and communicate feedback to internal teams.
• Maintain in-depth technical knowledge of products and service procedures.
• Manage service assignments independently and meet deadlines.
• Collaborate with cross-functional teams to support customer success.
• Travel extensively to customer locations for installations and repairs.

Qualifications

• Education: Associate or Bachelor degree, technical certification, or equivalent experience in engineering, life sciences, or related field.
• Skills: Troubleshooting, root cause analysis, customer service, technical documentation, hardware/software support, and communication skills.
• Experience: Minimum 3 years of field service engineering experience in life sciences, diagnostics, medical devices, or related industries.

Working Conditions

Remote field-based role with up to 85% domestic travel and occasional international travel.

Physical Requirements

Ability to lift and move equipment, work in confined spaces, and perform hands-on technical work.

Why Join Bio-Techne

• We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Equal Opportunity

Bio-Techne is an E-Verify Employer in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property. This position requires work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status). If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact [e-mail] for assistance.

Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services. Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.