Field Service Engineer II

Bio-Rad Laboratories; Minneapolis (MN); On-site; USD 68,400 - 94,100; Full time

Benefits offered by this job

Competitive benefits

401k + company match

Employee stock purchase plan

Paid time off

Job summary

Bio-Rad Laboratories seeks a Field Service Engineer in the Minneapolis area to perform repairs, upgrades and preventive maintenance on clinical diagnostic instruments at customer sites, primarily hospitals and laboratories. You will travel up to 5 days per week within your region to support field operations.

In this highly autonomous role you will build strong customer relationships, document service activity, and ensure instrument performance while complying with FDA/GMP requirements.

Qualifications

• At least 3 years of transferable field service experience servicing electro-mechanical/electronic/optical/robotics equipment.
• Ability to read and follow medium to highly complex work instructions.
• Strong customer relation and communication skills, both written and oral.

Responsibilities

• Perform repairs, upgrades and preventive maintenance on Bio-Rad instruments at customer sites.
• Travel up to 5 days a week within the assigned territory to support hospitals and laboratories.
• Maintain accurate service documentation and adhere to regulatory requirements.

Skills

Electro-mechanical troubleshooting

Computer networking basics

Customer relations and communication

Willingness to travel

Education

AS/BS in Electronics/Biomedical/Mechanical Engineering

Tools

Diagnostic instruments experience

Job description

Bio-Rad is seeking a Field Service Engineer based in the Minneapolis area to area to perform repairs, upgrades, and preventive maintenance on our Clinical Diagnostic instruments for customers in hospitals and laboratories. As a Field Service Engineer, you may also be asked to travel on short notice to support other team members within the region.

Whether a routine maintenance call or troubleshooting a problem and finding solutions, as our Field Service Engineer, you will play a leading role in supporting the onsite technical needs of Bio-Rad customers. In this highly autonomous role, you will spend the majority of your time at customer sites, with travel up to 5 days a week in your assigned territory as part of a national service team. No day or week will look the same, and your work will have a direct impact on Bio-Rad's success!

How You'll Make An Impact:

• Performing repairs, upgrades, and preventative maintenance on Bio-Rad's instruments, ensuring the quality performance of our instruments for customers who are working to advance the future of healthcare.
• Supporting and maintaining the Bio-Rad instruments on which our customers rely on to make scientific breakthroughs helping to advance healthcare research and treatments.
• Building and sustaining strong relationships allows you to anticipate and advocate for our customers' needs.
• By adhering to FDA and GMP regulations and requirements with detailed record keeping and service documentation helps protect Bio-Rad's integrity and reputation in the industry.

What You Bring:

• Education/Work Experience: At least 3 years of transferable field service experience servicing electro-mechanical/electronic/optical/robotics equipment and an A.S. or B.S. in Electronics, Biomedical Engineering, or Mechanical Engineering (or a related field or military equivalent experience).
• Ability to read, understand and successfully follow medium to highly complex work instructions.
• Strong electro-mechanical troubleshooting skills.
• Strong computer skills and fundamental knowledge of computer networking.
• Strong customer relation and communication skills, both written and oral.
• Flexibility and enthusiasm for daily travel.

Preferred skills to support your success:

Hands on experience with Diagnostic instruments.

Location: This position covers the Minneapolis, MN area. The individual must live within a geography that allows them to visit customers on-site on a daily basis.

Total Rewards Package: At Bio-Rad, we're empowered by our purpose and recognize that our employees are as well. That's why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle.

Benefits: We're proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG's), and more!

Compensation: The estimated base salary range for this position is $68,400 to $94,100 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation:Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.