Field Service Engineer I - Travel & Training

Spacelabs Healthcare; Atlanta (GA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Health plans

401(k)

Paid time off

Job summary

Spacelabs Healthcare is seeking a Field Service Engineer to service and support medical monitoring devices across an assigned territory in the United States. You will travel to hospitals, install and relocate equipment, perform routine maintenance and software updates, and ensure high levels of customer satisfaction.

You will complete manufacturer training, collaborate with global support, and assist with service quotations while maintaining accurate reports for KPI tracking.

Qualifications

• Associate of Science degree in electronics or related technical discipline or equivalent training.
• Proficient basic computer skills including Microsoft Windows and MS Office; experience with CRM systems (SAP R/3, Microsoft Dynamics CRM, Oracle).
• Must become fully competent in application and operation of all products in care areas.
• Successful completion of Spacelabs product training required.
• Work under supervision of higher-level FSEs within the region.
• Willingness to travel and work various shifts as needed.
• Must maintain driving record and comply with safety policies.

Responsibilities

• Travel outside territory frequently to build competency and learn product and process.
• Install, update, modify and relocate Spacelabs products per policies and documents.
• Perform preventive and corrective maintenance and software updates; provide records to hospitals and regional manager.
• Complete all required Spacelabs product training.
• Coordinate with global technical support for product introduction and major troubleshooting.
• Respond to service calls within the required timeframe per policy guidelines.
• Support sales by assisting with pre-sale configurations and demonstrations.
• Submit complete expense, timecard and service call reports to drive KPI initiatives.

Skills

Microsoft Windows

CRM systems

SAP R/3

Microsoft Dynamics CRM

Oracle

MS Office

Word

Excel

Visio

PowerPoint

Education

Associate of Science in electronics

Job description

Spacelabs Healthcare is seeking a Field Service Engineer to service and support medical monitoring devices across an assigned territory in the United States. You will travel to hospitals, install and relocate equipment, perform routine maintenance and software updates, and ensure high levels of customer satisfaction.

You will complete manufacturer training, collaborate with global support, and assist with service quotations while maintaining accurate reports for KPI tracking.