Field Service Engineer I — Medical Equipment Technician

GE HealthCare; California; On-site; USD 69,000 - 104,000; Full time

Benefits offered by this job

Relocation assistance Provided

Job summary

GE HealthCare is seeking a Field Service Engineer 1 to cover one or more locations in the Sacramento Central Valley service area. You will perform preventative maintenance, assist with equipment installation, and learn troubleshooting with senior engineers to improve service quality and customer satisfaction.

This entry-level role requires an engineering or military education path or equivalent experience; a valid driver's license is essential, with after-hours or weekend on-call potential.

Qualifications

• Associate's or Bachelor's degree in Electrical, Biomedical, Mechanical Engineering, or related field; OR equivalent military education; OR GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED with 4+ years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• Must have and maintain a valid Driver's License.
• Willingness to be available after hours, or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Skills

Web applications

Microsoft Office

Education

Engineering degree (Electrical/Biomedical/Mechanical)

Military education equivalent

GEHC internship program / Military externship

Job description

GE HealthCare is seeking a Field Service Engineer 1 to cover one or more locations in the Sacramento Central Valley service area. You will perform preventative maintenance, assist with equipment installation, and learn troubleshooting with senior engineers to improve service quality and customer satisfaction.

This entry-level role requires an engineering or military education path or equivalent experience; a valid driver's license is essential, with after-hours or weekend on-call potential.