Field Service Engineer I — 4D Optical Systems

Onto Innovation; Tucson (AZ); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

PTO

401(k) with company match

Employee Stock Purchase Program (ESPP)

Job summary

Onto Innovation is seeking a Field Service Engineer to troubleshoot and repair 4D systems, in the field or at the factory, with up to 30% travel domestically and internationally, and to provide proactive customer email and phone support to address concerns and issues.

You will complete repair jobs following work instructions, fill data sheets and reports, and maintain a valid driver’s license while collaborating with service staff as needed.

Qualifications

• BS degree or higher in optical engineering, mechanical engineering, or an equivalent combo with 2 years of experience.
• Experience in application and integration of precision optical and optomechanical components.
• Excellent analytical capability for systematic troubleshooting.
• Working knowledge of electronics, mechanics, computers and common tools.
• Customer-focused with strong verbal and written communication skills.
• Self-directed and reliable.
• Good interpersonal skills and ability to work in a team.

Responsibilities

• Troubleshoot and repair 4D systems in the field or at the factory.
• Provide customer email and phone support to address concerns and issues, escalating when necessary.
• Complete repair jobs following work instructions, and fill data sheets and associated reports.
• Position requires up to 30% travel, including international travel.
• Maintain a valid driver’s license.
• Perform other duties as required.

Skills

Analytical thinking

Customer communication

Self-directed

Team player

Interpersonal skills

Education

BS degree in optical or mechanical engineering

Tools

Electronics

Mechanics

Computers

Job description

Onto Innovation is seeking a Field Service Engineer to troubleshoot and repair 4D systems, in the field or at the factory, with up to 30% travel domestically and internationally, and to provide proactive customer email and phone support to address concerns and issues.

You will complete repair jobs following work instructions, fill data sheets and reports, and maintain a valid driver’s license while collaborating with service staff as needed.