Field Service Engineer I

Orthoscan, Inc.; Cleveland (OH); Hybrid; USD 70,000 - 78,000; Full time

Benefits offered by this job

Paid holidays

PTO / Vacation time

Medical, dental and vision benefits

401(k) plan with employer match

Job summary

Ziehm Orthoscan Inc. is seeking a motivated Field Service Engineer I for the Cleveland/Akron OH area.

This full-time role focuses on proper installs, troubleshooting, and maintenance of complex medical devices at customer sites. The position requires travel by interstate and domestic air travel, with overtime potential and a competitive salary starting at $70,000 up to $78,000 based on skills and experience.

Qualifications

• Customer-facing role in the field support of medical devices
• Ability to troubleshoot and install equipment at customer sites
• Willingness to travel to interstate and domestic destinations as needed

Responsibilities

• Identify, analyze, and repair product failures; order and replace parts as needed
• Provide ongoing support to customers through technical phone support, product installation, and field service
• Deliver product feedback and help develop field solutions
• Report deviations from product quality standards to Regional Service Manager
• Report delays in servicing customers for escalation

Skills

Field service

Customer support

Troubleshooting

Technical installation

Travel willingness

Job description

Ziehm Orthoscan Inc. a Medical Device manufacturer is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-timeField Service Engineer I in the Cleveland/Akron OH area.

Why Work for Ziehm Orthoscan Inc.?

There's something special about our Company. There's a sense of pride that comes from building a product that helps improve peoples lives and making the most of ourselves as a company and as individuals. We know the success of the Company depends on every employee in our organization, it is our people who make the difference.

What do we offer?

• The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career;
• A unique culture where people convert their passion into action;
• The kind of competitive compensation you would expect from a world leader;
• Ten paid holidays plus a generous PTO and vacation time plan;
• Great benefit plans, major medical, dental and vision;
• Company 401(k) plan with an employer match.
• Salary Nonexempt position providing opportunity for overtime

Competitive pay; starting salary $70,000 and commensurate with skills and experience up to $78,000.

What do we expect from you?

• The ability to contribute, to make a difference and have a tangible impact - turning your passion into action;
• Creative and fresh thinking in your work;
• A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives and priorities;
• The ability to perform the job duties successfully.

GENERAL STATEMENT OF JOB:

The Field Service Engineer reports to the Regional Service Manager and is a field-based, customer-facing role that is responsible for proper installs, troubleshooting issues, and for maintaining products/equipment in order to ensure and retain the highest quality possible.

Best candidates must live in the local hiring area. Work is performed at customer sites and must be able to travel by interstate and domestic travel by airplane.

ESSENTIAL JOB FUNCTIONs:

• Identify, analyze, and repair product failures; orders and replace parts as needed
• Provides consistent on-going support to customers through technical phone support, product installation, and service support to Customers in the field
• Provide product feedback on any issues/trends observed in the field and assist in developing solutions
• Responsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager
• Responsible for reporting any delays in servicing the customer to the Regional Service Manager for escalation