Field Service Engineer - Hourly

BRUNSWICK BOWLING PRODUCTS LLC; Muskegon (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

BRUNSWICK BOWLING PRODUCTS LLC is seeking a field technician to install, configure, and service Brunswick Capital electronic scoring equipment at bowling centers across the US and Canada. You will also train center personnel on maintenance and operation, and perform surveys to align customer needs with product offerings.

The role requires hands-on electrical/electronic knowledge, strong problem-solving, and the ability to work with cross-functional teams; travel is 100% to customer sites with

Qualifications

• Associate’s degree in Electronics or equivalent in Electronics Trade School.
• Experience in servicing and installing electronic equipment is a plus.
• Working knowledge of electrical/electronic basics and troubleshooting.
• Ability to travel 100% to US & Canada; infrequent international locations.

Responsibilities

• Perform installation start-up and debugging of electronic scoring equipment.
• Conduct surveys and brief customers on responsibilities for upcoming installations.
• Perform service calls and phone support for equipment issues, in and out of warranty.
• Provide training to center personnel on maintenance of electronic scoring equipment.
• Communicate customer expectations and product needs to Marketing, R&D, Sales Management, Service & Training teams.

Skills

Windows OS

MS Office

Internet usage

Lotus Notes

Education

Associate’s degree in Electronics

Tools

Electronic testing tools

Job description

Job Summary:Performs surveys, installation and service of Brunswick Capital products. Conducts training and support of bowling center personnel in operation and maintenance of Brunswick Capital products.Duties and Responsibilities:(% increments must be no less than 5%)% of Time SpentPrimary Duties & Responsibilities60%Perform installation start-up and debugging of electronic scoring equipment. Performs computer network audits.10%Performs surveys and briefs customers on responsibilities of both parties for upcoming installation.10%Performs service calls and phone support for equipment issues both in and out of warranty.10%Provides training to center personnel on maintenance of electronic scoring equipment.10%Communicate customer’s expectations, understandings and product needs along with acceptance and interpretations of sales programs, products, service and training offerings as a direct liaison to Marketing, R&D, Sales Management, Service & Training.Minimum Position Qualifications:Experience & RequirementsComputer Skills: Working knowledge of various software programs such as MS Windows, MS Office products, internet usage and Lotus Notes.Electrical/Electronic Knowledge: Working knowledge of principles of electrical and electronic basics and theories, working knowledge and troubleshooting basics of board replacement level. Working knowledge of computer network architecture and troubleshooting.General Knowledge: Bowling formats, bowling center operation and management, customer relations, support procedures, Time/expense management, telephone skills, effective problem solvingEducation LevelAssociate’s degree in Electronics or the equivalent in an Electronics Trade School. Experience in servicing and installing electronic equipment is a plus.TravelTravel will be 100% of the time to customer locations across US & Canada, infrequent international locations also.