Pinsetter Training and Service Specialist - Hourly

BRUNSWICK BOWLING PRODUCTS LLC; Muskegon (MI); On-site; USD 52,000 - 73,000; Full time

Job summary

Brunswick Bowling Products LLC seeks a skilled Pinsetter Training & Service Specialist to deliver expert on-site maintenance and thorough training for pinsetters, ball returns, and bumpers. The role includes preventative maintenance, safety compliance, and supporting warranty and service projects at customer centers across the region.

The ideal candidate will perform inspections, execute repairs, and train customers on safe operation and troubleshooting of Brunswick pinsetters, GS and StringPin

Qualifications

• High School diploma or equivalent.
• 1–3 years of onsite service or 3–5 years of bowling center experience preferred.
• Experience on Brunswick pinsetters is a plus.

Responsibilities

• Inspect GS or StringPin models, identify worn parts/needed adjustments, and generate a deficiencies report for customers.
• Perform service calls and warranty repairs, billed to customer or via warranty.
• Provide onsite training on GS and StringPin models, focusing on safety and operation.

Skills

Pinsetter Training

Electrical Knowledge

Mechanical Troubleshooting

Education

High School diploma

Tools

Volt/Ohm meter

Job description

Job Summary:The Pinsetter Training & Service Specialist delivers expert on-site technical service, preventative maintenance, and mechanical repairs for Brunswick bowling equipment, with a primary focus on pinsetters, ball returns, and automatic bumpers. Beyond hands-on maintenance, this role also serves as a pinsetter trainer, traveling to customer centers to conduct comprehensive training schools focused on pinsetter safety, operation, maintenance and troubleshooting. Acting as a vital technical resource, the Specialist ensures bowling centers operate efficiently while upholding strict safety standards and manufacturer guidelines. In addition, the Specialist will assist in warranty service and service department projects.Duties and Responsibilities:(% increments must be no less than 5%)% Of Time SpentPrimary Duties & Responsibilities40Service contracts – Will perform an inspection on GS or StringPin models that comprises an inspection, identification of worn parts or needed adjustments and generate a report of the deficiencies for the customer to review.35Service calls, customer resolution and warranty repairs – The specialist will make defined repairs either on a customer charge basis or as a warranty repair.20Training – Provide onsite training for GS and StringPin models with a focus on working safely. Be able to thoroughly describe and explain the operation, adjustment, and maintenance of the pinsetters.5Other service projects customer support – Provide support to customers, assist with technical support requests, and maintain training documents and procedures.Minimum Position Qualifications :ExperiencePinsetter Training: Ability to train on the operation, maintenance and troubleshooting of Brunswick Pinsetter models. Exceptional communication skills, customer service skills and ability to adapt to varying situations.Electrical/Electronic Knowledge: Working knowledge of principles of electrical and electronic basics and theories, working knowledge, and troubleshooting basics of board replacement level. Proficient in use of a Volt/Ohm meter.Mechanical Knowledge: The ability to troubleshoot, test, repair, and service Brunswick products. Document, and implement solutions from diagnostic inspections.Education LevelHigh School diploma or equivalent. 1-3 years of onsite service or 3-5 years of bowling center experience from a technical standpoint. Experience on Brunswick pinsetters preferred.