Field Service Engineer – HMI Systems & On‑Site Diagnostics

Socket.dev; Chandler (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

ASML in the United States is seeking a Field Service Engineer to perform diagnostics, maintenance, and servicing of HMI MBI equipment at customer sites. You will interact with customers and colleagues to resolve issues and implement action plans, including upgrades and relocations.

You will work within the local HMI Sustaining team, travel as needed, and coach junior engineers while contributing to continuous improvement through post-mortems and technical planning.

Qualifications

• Bachelor’s degree in an Engineering field.
• 0-4 years experience with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes.
• Proficiency in MS Office; Excel VBA.
• Customer-focused mindset from academic or professional settings.
• Basic programming skills in MATLAB, Python, SQL, or similar.

Responsibilities

• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
• Maintain and service HMI MBI equipment at customer site in clean room working up to 12 hours in a clean room Gore-Tex suit.
• Periodically install new equipment, perform upgrades on existing equipment and system relocations.
• Comfortable asking for help where needed and utilizing the escalation process-includes 2L Tech Support, applications, & 3L Global Support Center by providing clear technical communication & problem statement clarification.
• Advise customer on actions to correct system malfunctions.
• Interface daily with external customer-train in use and maintenance of equipment, answer questions and provide technical assistance. Interface with internal customers-junior and senior engineering equipment and apps, line manager level.
• Coach junior engineers in their growth and development.
• Provide inputs for improvement proposals based on post-mortems and drive to solution as much as possible. Contribute to work preparation thru creation of technical action plans with consultation (TS/Apps/GSC).

Skills

Customer focus

Attention to detail

Independent problem solving

Communication

Teamwork

Procedures adherence

Open/clear communication

Education

Bachelor’s degree in Engineering

Tools

MS Office

Excel VBA

Job description

ASML in the United States is seeking a Field Service Engineer to perform diagnostics, maintenance, and servicing of HMI MBI equipment at customer sites. You will interact with customers and colleagues to resolve issues and implement action plans, including upgrades and relocations.

You will work within the local HMI Sustaining team, travel as needed, and coach junior engineers while contributing to continuous improvement through post-mortems and technical planning.