Field Service Engineer - Onsite Maintenance & Upgrades

ASML US, LLC; Chandler (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

ASML US, LLC is seeking a Field Service Engineer to support customer sites with installation, maintenance and problem resolution. You will work in a clean room environment, often in Gore-Tex gear, and collaborate with senior engineers and managers to execute action plans and provide technical assistance.

The role emphasizes independent problem solving, documentation, and on-site training for customers, with opportunities to coach junior engineers and contribute to improvement efforts.

Qualifications

• Bachelor's degree in engineering or a related field.
• 0–4 years hands-on experience with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes.
• Proficiency in MS Office; Excel VBA.
• Customer-focused mindset from academic or professional settings.
• Basic programming skills in MATLAB, Python, SQL, or similar.

Responsibilities

• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Maintain and service HMI MBI equipment at customer site in a clean room, wearing Gore-Tex suit.
• Periodically install new equipment, perform upgrades on existing equipment and system relocations.
• Escalate issues through 2L Tech Support, applications, and 3L GSC with clear communication.
• Advise customer on actions to correct system malfunctions.
• Interface daily with external customer and internal teams for training and support.
• Coach junior engineers in growth and development.
• Provide inputs for improvement proposals based on post-mortems.

Skills

Customer focus

Attention to detail

Communication

Independence

Teamwork

Problem solving

Education

Bachelor's degree in Engineering

Tools

MS Office

Excel VBA

Job description

ASML US, LLC is seeking a Field Service Engineer to support customer sites with installation, maintenance and problem resolution. You will work in a clean room environment, often in Gore-Tex gear, and collaborate with senior engineers and managers to execute action plans and provide technical assistance.

The role emphasizes independent problem solving, documentation, and on-site training for customers, with opportunities to coach junior engineers and contribute to improvement efforts.