Field Service Engineer

ASML; Boise (ID); On-site; USD 60,000 - 80,000; Full time

Job summary

ASML is seeking a Field Service Engineer to support the maintenance of ASML systems at customer sites in Boise, Idaho. The position requires a Bachelor’s degree in engineering and hands-on experience with mechanical systems.

This role involves interfacing with customers, executing maintenance tasks, and coaching junior engineers. The emphasis is on customer satisfaction and technical problem-solving in a clean room environment.

Domestic and international travel may be necessary depending on business needs.

Qualifications

• 0–4 years of hands-on experience with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes.
• Strong customer focus and commitment to satisfaction.
• Proficiency in programming and software tools.

Responsibilities

• Perform administrative duties and prepare technical reports.
• Maintain and service equipment at customer sites.
• Coach junior engineers and interface with customers.

Skills

Customer-focused mindset

Attention to detail

Programming skills in MATLAB, Python, SQL

Ability to work in demanding environments

Clear and professional communication

Education

Bachelor’s degree in an engineering field

Tools

MS Office

Excel VBA

Job description

Introduction

The Customer Support (CS) organization is responsible for installations, qualification, repair and maintenance of ASML systems at customer sites and for transferring know‑how to the customer. Local site CS branches perform these tasks within the region. The Field Service Engineer interacts daily with customers and often with senior engineers, line managers, internal stakeholders and external customers. Responsibilities include independent problem solving, executing defined action plans for regular and irregular maintenance, running diagnostics, and being reviewed on end results. This role is part of the local HMI Sustaining team.

Roles and Responsibilities

• Perform administrative and coordination duties, including pass‑downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports independently.
• Maintain and service HMI MBI equipment at customer sites in clean rooms, working up to 12 hours in a clean room Gore‑Tex suit.
• Install new equipment, upgrade existing equipment, and support system relocations.
• Seek assistance when needed and use the escalation process (2L Tech Support, applications, 3L Global Support Center) while providing clear technical communication and problem statements.
• Advise customers on actions to correct system malfunctions.
• Interface daily with external customers, training them in equipment use and maintenance, answering questions, and providing technical assistance.
• Interface with internal customers, including junior and senior engineering teams and line managers.
• Coach junior engineers in their growth and development.
• Provide inputs for improvement proposals based on post‑mortems and drive solutions whenever possible. Contribute to work preparation by creating technical action plans with TS/Apps/GSC.

Education and Experience

• Bachelor’s degree in an engineering field.
• 0–4 years of hands‑on experience (industry or academic) with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes.
• Proficiency in MS Office and Excel VBA.
• Customer‑focused mindset from academic or professional settings.
• Basic programming skills in MATLAB, Python, SQL, or similar.

Skills

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Attention to detail and high accuracy in completing assignments.
• Ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result‑driven, demonstrating ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Works independently or as part of a team, following through on assignments with minimal supervision.
• Demonstrates open, clear, concise and professional communication.
• Establishes and maintains cooperative working relationships with managers, co‑workers and customers.
• Follows strict procedures within provided timelines.

Other Information

• Legal/export license control is required.
• May need to lift or move up to 50 pounds unaided.
• Work environment is generally moderate in temperature and noise level.
• Work is conducted at customer sites with familiarization to customer rules and policies regarding site behavior and safety.
• More than 50% of the time is spent inside the clean room working with electromechanical equipment.
• Domestic and international travel may be required based on business needs and training.
• Compressed work weeks and potential night or weekend shifts are possible.

Legal and Export

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible.

Inclusion and Diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. Recruitment, hiring, training and promotion occur without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation or gender identity.

Accommodation

ASML provides reasonable accommodations to applicants and employees with disabilities. If you need accommodations to complete an application, participate in an interview or pre‑selection process, please email [e-mail].