Field Service Engineer - High Vacuum Equipment

ZipRecruiter; Hillsboro (OR); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in the semiconductor industry seeks a Field Service Engineer. This role involves servicing and installing high vacuum equipment and requires travel to participate in a training program in Japan. Candidates must possess strong technical skills, customer service orientation, and the ability to adapt to various field conditions.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Experience with semiconductor high vacuum equipment and systems.
• Must be willing to travel to Japan for training.

Responsibilities

• Install, modify, and service semiconductor industry equipment.
• Perform hands-on field service duties including troubleshooting and repairs.
• Provide training to customers and employees.

Skills

Technical proficiency

Troubleshooting

Customer service

Job description

Job Description

NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire

Location: Remote - can be based out of AZ, OR, ID, OH, TX or NY.

Pay: $38.00 - $43.00 per hour, DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.

*Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.*

The Mission of a Field Service Engineer is to install, modify and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites. They also provide a wide range of technical assistance to ensure customer satisfaction and support business goals.

What you'll do

• Perform hands-on field service duties at customer sites, including installations, upgrades, retrofits, diagnosis, preventative maintenance, repairs, and troubleshooting of electronic and mechanical systems. Provide operational, maintenance, and use training to customers and employees.
• Recommend equipment modifications or improvements to enhance operation and performance.
• Submit all necessary documentation promptly, including timesheets, expense reports, and field service reports, following company policies.
• Maintain technical proficiency and troubleshooting skills across electronic, electrical, pneumatic, mechanical, drive, and software systems. Participate in continuing education as needed.
• Contribute to training of less-experienced engineers.
• Handle customer service issues to ensure high satisfaction, including order management, complaint resolution, and service follow-ups.

This position is not eligible for visa sponsorship.

Equal Opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations. We promote diversity and provide employee development opportunities. Our wellness programs support employee health and community engagement.

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