Field Service Engineer - High Vacuum Equipment

WGNSTAR; Phoenix (AZ); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated Field Service Engineer to support customers nationwide. This exciting role involves hands-on installation, modification, and servicing of complex semiconductor high vacuum equipment. The ideal candidate will ensure customer satisfaction by troubleshooting and resolving technical issues while providing top-notch service. You'll have the opportunity to travel to Japan for training, enhancing your skills in a dynamic environment. Join a company that values diversity and offers a supportive workplace culture, where your contributions will make a significant impact on the success of our operations.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Must be willing to travel for training in Japan post-hire.
• Experience with high vacuum equipment and semiconductor systems is essential.

Responsibilities

• Install and service semiconductor equipment at customer sites.
• Provide technical assistance and maintain customer satisfaction.
• Document all service activities and maintain technical proficiency.

Skills

Troubleshooting

Technical Assistance

Field Service Engineering

Customer Service

Electronic Systems

Mechanical Systems

Education

Bachelor's Degree in Engineering

Technical Certifications

Tools

Engineering Drawings

Technical Manuals

Job description

NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire

Location: Remote - can be based out of AZ, OR, ID, OH, TX or NY.

Pay: $38.00 - $43.00 per hour, DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.

• Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.

The Mission of a Field Service Engineer is to install, modify and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites. This role provides a wide range of basic-to-advanced technical assistance to customers and fellow employees to ensure the accomplishment of scheduled work assignments and customer satisfaction by performing the following duties:

What You'll Do:

• Working from engineering drawings, schematics and technical manuals, perform hands-on field service duties at customer sites, including on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc.
• Recommend equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
• In a timely manner, submit all necessary documentation, including timesheets, expense reports, and weekly update field service reports, as dictated via company policies, procedures and practices.
• Maintain technical proficiency and troubleshooting skills to be thoroughly knowledgeable in and capable of correcting problems with electronic, electrical, pneumatic, mechanical assembly, drive mechanisms, and software systems for all equipment.
• Take an active role in training less-experienced field service engineers.
• Act as a key link to customer satisfaction by handling a wide variety of customer service problems in a manner that enhances service and equipment reputation, and develops and maintains high levels of customer satisfaction and improved customer relations.

This position is not eligible for visa sponsorship.

Equal opportunities and Social Governance:

WGNSTAR is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable. We place an immense emphasis on equal employment, encourage diversity in the workplace, and apply an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities surrounding our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Industries: Semiconductor Manufacturing