Field Service Engineer - High Vacuum Equipment

WGNSTAR; New Albany (OH); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking dedicated Field Service Engineers to provide top-notch support to customers nationwide. In this dynamic role, you will install, modify, and service high vacuum equipment in the semiconductor industry, ensuring customer satisfaction through effective troubleshooting and training. The position requires a willingness to travel internationally for training and offers a full-time, remote opportunity with competitive pay. Join a company that values diversity, equal opportunity, and employee wellness, and take your career to the next level in a supportive environment.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Experience in troubleshooting and servicing complex electronic and mechanical systems.
• Ability to read engineering drawings and technical manuals.

Responsibilities

• Perform hands-on field service duties including installations and repairs.
• Provide training on equipment use and maintenance to customers.
• Submit documentation and maintain technical proficiency.

Skills

Troubleshooting

Technical Assistance

Field Service Engineering

Customer Service

Installation

Preventative Maintenance

Education

Bachelor's Degree in Engineering

Technical Certifications

Tools

High Vacuum Equipment

Electronic Systems

Mechanical Systems

Job description

NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire

Location: Remote - can be based out of AZ, OR, ID, OH, TX or NY.
Pay: $38.00 - $43.00 per hour, DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.

*Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.*

The Mission of a Field Service Engineer is to install, modify and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites. The engineer will provide a wide range of basic-to-advanced technical assistance to customers and fellow employees to ensure the accomplishment of scheduled work assignments and customer satisfaction by performing the following duties. In addition, part of your mission is to ensure that the business operates in line with the Company goals.

What you'll do:

• Working from engineering drawings, schematics and technical manuals, perform hands-on field service duties at customer sites, including on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc. Provide basic-to-advanced equipment troubleshooting; identify equipment or process problems, as well as provide operational, maintenance and proper use training to customers and fellow employees on equipment.
• Recommend to customers, fellow employees and factory personnel, equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
• In a timely manner, submit all necessary documentation, including timesheets, expense reports, and weekly update field service reports as dictated by company policies, procedures, and practices. Adhere strictly to guidelines and instructions issued by management.
• Maintain technical proficiency and troubleshooting skills to be thoroughly knowledgeable in and capable of correcting problems related to electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment. As required, may be instructed to take continuing education courses, seminars, and in-house/OJT.
• Take an active role in training less-experienced field service engineers.
• Act as a key link to customer satisfaction by handling a wide variety of customer service problems, including orders or complaints for installation, failures, investigations in service, and solicitation of additional service, in a manner that enhances service and equipment reputation, and develops and maintains a high level of customer satisfaction and improved customer relations.

This position is not eligible for visa sponsorship.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities surrounding our business operations, we support individual and group sponsorships for local sports and those who are vulnerable in society.