Field Service Engineer - High Vacuum Equipment

WGNSTAR; Chandler (AZ); Remote; USD 80,000 - 100,000; Full time

Job summary

WGNSTAR is seeking a Field Service Engineer to support nationwide customers with the installation and servicing of semiconductor industry equipment. This full-time role involves hands-on duties, technical assistance, and travel for training in Japan. The position offers competitive pay and comprehensive benefits, including health and retirement plans.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Experience in servicing electronic and mechanical systems.
• Ability to travel for training and field service duties.
• Proficiency in technical documentation and customer interaction.

Responsibilities

• Install, modify, and service semiconductor high vacuum equipment.
• Perform field service duties including installations, upgrades, and repairs.
• Provide training and support to customers and colleagues.

Skills

Troubleshooting

Technical Assistance

Customer Service

Mentoring

Job description

Job Description: Field Service Engineer

NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire

Location: Remote - can be based out of AZ, OR, ID, OH, TX, or NY.

Pay: $38.00 - $43.00 per hour, DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.

*Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.*

The Mission of a Field Service Engineer is to install, modify, and service complex semiconductor industry high vacuum equipment and systems. Responsibilities include evaluating, troubleshooting, and resolving design issues related to installations and servicing of company products at various customer sites. The role also involves providing technical assistance to ensure customer satisfaction and supporting company goals.

What you'll do:

• Perform hands-on field service duties at customer sites, including installations, upgrades, retrofits, diagnosis, preventative maintenance, repairs, and troubleshooting of electronic and mechanical systems. Provide operational, maintenance, and training support to customers and colleagues.
• Recommend equipment modifications or improvements to enhance operation and performance.
• Submit all necessary documentation promptly, including timesheets, expense reports, and service reports, adhering to company policies.
• Maintain technical proficiency and troubleshooting skills across electronic, electrical, pneumatic, mechanical, and software systems. Participate in continuing education as required.
• Mentor less-experienced field service engineers.
• Handle customer service issues to maintain high satisfaction levels, including managing orders, complaints, and service investigations.

This position is not eligible for visa sponsorship.

Equal Opportunity and Social Governance

WGNSTAR is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations. We promote diversity and inclusion, encouraging applicants from all backgrounds to build a career with us. Our wellness programs and community support initiatives reflect our commitment to employee well-being and social responsibility.