Field Service Engineer - High Vacuum Equipment

WGNSTAR; Phoenix (AZ); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is looking for Field Service Engineers to support customers nationwide. This exciting role involves installing, modifying, and servicing complex semiconductor equipment while ensuring customer satisfaction. You will work hands-on at various sites, diagnose issues, and provide training to clients and colleagues. The position requires travel to Japan for a training program, offering a unique opportunity to enhance your skills in a dynamic environment. Join a company that values diversity and offers a range of wellness programs to support its employees and their families.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Experience in field service engineering for complex systems.
• Strong troubleshooting skills for electronic and mechanical systems.

Responsibilities

• Install and service semiconductor industry high vacuum equipment.
• Provide technical assistance and training to customers and employees.
• Document service activities and maintain customer satisfaction.

Skills

Field Service Engineering

Troubleshooting

Customer Service

Technical Documentation

Installation of Equipment

Education

Bachelor's Degree in Engineering

Technical Certifications

Tools

High Vacuum Equipment

Electronic and Mechanical Systems

Job description

NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire

Location: Remote - can be based out of AZ, OR, ID, OH, TX or NY.

Pay: $38.00 - $43.00 per hour, DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.

*Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.*

The Mission of a Field Service Engineer is to install, modify and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites. This role provides a wide range of basic-to-advanced technical assistance to customers and fellow employees to ensure the accomplishment of scheduled work assignments and customer satisfaction while securing that the business operates in line with the Company goals.

What you'll do:

• Working from engineering drawings, schematics and technical manuals, performs hands-on field service duties at customer sites, including on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc. Can provide basic-to-advanced equipment troubleshooting and operational, maintenance and proper use training to customers and fellow employees on equipment.
• May recommend to customers, fellow employees and factory personnel, equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
• In a timely manner, submits all necessary documentation, including timesheets, expense reports, and weekly update field service reports, as dictated via company policies, procedures and practices. Adheres strictly to guidelines and instructions issued by management.
• Maintains technical proficiency and troubleshooting skills to be knowledgeable in and capable of correcting problems concerning electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment. May be instructed to take continuing education courses, seminars and in-house/OJT as required.
• Takes an active role in information training of less-experienced field service engineers.
• Acts as a key link to customer satisfaction by handling a wide variety of customer service problems, including orders or complaints for installation, failures, investigations in service, and solicitation of additional service, in a manner that enhances service and equipment reputation, while developing and maintaining a high level of customer satisfaction and improved customer relations.

This position is not eligible for visa sponsorship.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities surrounding our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.