Field Service Engineer - High Vacuum Equipment

WGNSTAR; McKinney (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking dedicated Field Service Engineers to support its nationwide customers. This role involves installing, modifying, and servicing high vacuum equipment, along with troubleshooting and providing technical assistance. Candidates must be willing to travel internationally for a comprehensive training program. Join a company that values diversity and offers a supportive work environment where you can grow your career while ensuring customer satisfaction through quality service. If you have a passion for engineering and customer service, this opportunity is perfect for you.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Must be willing to travel to Japan for training.
• Experience with semiconductor high vacuum equipment is essential.

Responsibilities

• Install and service complex semiconductor equipment at customer sites.
• Provide training and troubleshooting support to customers.

Skills

Troubleshooting

Customer Service

Technical Assistance

Field Service Engineering

Electronic Systems Knowledge

Mechanical Systems Knowledge

Education

Bachelor's degree in Engineering or related field

Tools

Engineering Drawings

Technical Manuals

Job description

NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire

Location: Remote - can be based out of AZ, OR, ID, OH, TX or NY.
Pay: $38.00 - $43.00 per hour, DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.

*Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.*

The Mission of a Field Service Engineer is to install, modify and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites. This role also provides a wide range of basic-to-advanced technical assistance to customers and fellow employees to ensure the accomplishment of scheduled work assignments and customer satisfaction by performing the following duties. In addition, part of your mission is to secure that the business operates in line with the Company goals.

What you'll do

• Working from engineering drawings, schematics and technical manuals, perform hands-on field service duties at customer sites, including on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc. Provide basic-to-advanced equipment troubleshooting and operational, maintenance and proper use training to customers and fellow employees on equipment.
• Recommend to customers, fellow employees and factory personnel, equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
• In a timely manner, submit all necessary documentation, such as timesheets, expense reports, and weekly update field service reports, as dictated by company policies, procedures and practices. Adhere strictly to guidelines and instructions issued by management.
• Maintain technical proficiency and troubleshooting skills to be thoroughly knowledgeable in and capable of correcting problems with electronic, electrical, pneumatic, mechanical assembly, drive mechanisms, and software systems for all equipment. As required, take continuing education courses, seminars and in-house/OJT.
• Take an active role in training less-experienced field service engineers.
• Act as key link to customer satisfaction by handling a wide variety of customer service problems, such as orders or complaints for installation, failures, investigations in service, solicitation of additional service, etc., in a manner that enhances service and equipment reputation, as well as develops and maintains a high level of customer satisfaction and improved customer relations.

This position is not eligible for visa sponsorship.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable. WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.