Field Service Engineer - High Vacuum Equipment

WGNSTAR; Allen (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer, where you'll play a crucial role in supporting customers nationwide. This exciting position involves hands-on work with complex semiconductor high vacuum equipment, including installations, troubleshooting, and maintenance. You'll have the opportunity to enhance customer satisfaction through your technical expertise and problem-solving skills. As part of a dynamic team, you'll also train less-experienced engineers and contribute to a culture of excellence and innovation. If you're ready to make a significant impact in a growing industry, this role is perfect for you.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Experience in field service engineering with a focus on semiconductor equipment.
• Strong troubleshooting skills with electronic and mechanical systems.

Responsibilities

• Install, modify, and service high vacuum equipment at customer sites.
• Provide technical assistance and maintain customer satisfaction.
• Document all field service activities and maintain technical proficiency.

Skills

Field Service Engineering

Troubleshooting

Customer Service

Technical Proficiency

Installation of Systems

Preventative Maintenance

Education

Bachelor's Degree in Engineering or related field

Tools

High Vacuum Equipment

Electronic Systems

Mechanical Systems

Job description

NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire
Location: Remote - can be based out of AZ, OR, ID, OH, TX or NY.
Pay: $38.00 - $43.00 per hour, DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.

*Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.*

The Mission of a Field Service Engineer is to install, modify and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites. Additionally, the role involves providing a wide range of basic-to-advanced technical assistance to customers and fellow employees to ensure the accomplishment of scheduled work assignments and customer satisfaction.

What you'll do:

• Perform hands-on field service duties at customer sites, including on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc.
• Recommend equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
• Submit all necessary documentation, including timesheets, expense reports, and weekly update field service reports, in a timely manner as dictated by company policies, procedures, and practices.
• Maintain technical proficiency and troubleshooting skills to correct problems with electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment.
• Take an active role in training less-experienced field service engineers.
• Act as a key link to customer satisfaction by handling a variety of customer service problems in a manner that enhances service and equipment reputation and develops a high level of customer satisfaction.

This position is not eligible for visa sponsorship.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable. WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.