Field Service Engineer - High Vacuum Equipment

WGNSTAR; Austin (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking motivated Field Service Engineers to join their innovative team. This exciting role involves installing, modifying, and servicing complex semiconductor high vacuum equipment across various customer sites. You will play a crucial role in ensuring customer satisfaction by providing hands-on technical support, troubleshooting issues, and training less-experienced engineers. If you are eager to learn and grow in a dynamic environment while contributing to cutting-edge technology, this opportunity is perfect for you. Join a company that values diversity and offers comprehensive wellness programs for you and your family.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Entry-level position requiring technical proficiency in electronic and mechanical systems.
• Ability to travel and participate in training programs is essential.

Responsibilities

• Install, modify, and service semiconductor high vacuum equipment.
• Provide technical assistance and troubleshoot issues at customer sites.

Skills

Troubleshooting

Technical Assistance

Field Service Engineering

Customer Service

Installation and Maintenance

Education

Bachelor's Degree in Engineering

Technical Certification

Tools

Engineering Drawings

Technical Manuals

Job description

Job Type: Full-time, Direct Hire

Location: Remote - can be based out of AZ, OR, ID, OH, TX or NY.

Pay: $38.00 - $43.00 per hour, DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.

• Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.

The Mission of a Field Service Engineer is to install, modify and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites. This role also provides a wide range of basic-to-advanced technical assistance to customers and fellow employees to ensure the accomplishment of scheduled work assignments and customer satisfaction by performing the following duties:

What You'll Do:

• Working from engineering drawings, schematics and technical manuals, performs hands-on field service duties at customer sites, including on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc.
• May recommend to customers, fellow employees and factory personnel, equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
• Submits all necessary documentation, including timesheets, expense reports, and weekly update field service reports, as dictated by company policies, procedures, and practices.
• Maintains technical proficiency and troubleshooting skills in order to be thoroughly knowledgeable in and capable of correcting problems related to electronic, electrical, pneumatic, mechanical assembly, drive mechanisms, and software systems for all equipment.
• Takes an active role in training less-experienced field service engineers.
• Acts as a key link to customer satisfaction by handling a variety of customer service problems, including orders or complaints for installation, failures, investigations in service, and solicitation of additional service.

This position is not eligible for visa sponsorship.

Equal opportunities and Social Governance:

WGNSTAR is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable. WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

Semiconductor Manufacturing