Field Service Engineer - Europe

Landa Corporation; Deutschland; On-site; USD 70,000 - 95,000; Full time

Job summary

Landa Corporation is seeking a Field Service Engineer (FSE) to ensure optimal customer satisfaction by providing first-class technical support to Landa's customer base and strengthening customer relationships.

The role involves on-site service, knowledge transfer to press operators, and escalation to global teams to resolve complex issues. Applicants should have 2+ years in graphics-printers support, inkjet experience, strong troubleshooting, and a valid driving license, with 60–70% travel.

Qualifications

• 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses.
• Experience in inkjet systems.
• End-to-end, highly-skilled technical capabilities and strong troubleshooting skills.

Responsibilities

• Transfer of technical knowledge to press operators to resolve on-site technical issues.
• Escalate complex issues to Landa’s worldwide teams to ensure optimal, effective treatment.
• Harness technical knowledge of the presses to maximize press production and productivity.

Skills

Product support

Inkjet systems

Troubleshooting

Valid driving license

Job description

Landa is seeking a Field Service Engineer (FSE) to ensure optimal customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to Landa's growing customer base and strengthening customer relationships.

Responsibilities

Transfer of technical knowledge to press operators to resolve on-site technical issues.

Escalate complex issues to Landa’s worldwide teams to ensure optimal, effective treatment.

Harness technical knowledge of the technical aspects of the presses to maximize both press production and productivity.

Requirements

2+ years of experience in product support in the graphic arts industry for digital printers or offset presses

Experience in inkjet systems

End-to-end, highly-skilled technical capabilities and strong troubleshooting skills

Valid driving license

Attributes

Availability to work flexible hours, with the ability to travel 60%-70% of the timeto customers' sites (including overnight trips)

Ability to work under remote supervision and perform well under pressure

Excellent interpersonal skills, working with global customers and colleagues

"Can do" approach using established technical policies and procedures to effectively handle customer issues

Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products

Self-motivated and able to work in a dynamic workplace

Clear and effective English communication skills