Digital Press Service Engineer

Pro Staff; Hebron (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Holidays and PTO

401k plan

Job summary

Advantage Technical is seeking a Field Support Engineer for digital printing presses. The role involves maintenance, preventive care, and after-sales technical support for clients.

You will work with customers to relay problems and solutions after extensive training at the facility. Ideal candidates have 0-3 years experience in field service or as a press operator in digital printing, with strong analytical, communication, and problem-solving skills.

Qualifications

• Minimum Vocational/Diploma/Associate Degree (technical field) with 0-3 years of working experience.
• Degree holder with 1-3 years relevant working experience.
• Excellent analytical and problem-solving skills, with strong communication abilities.

Responsibilities

• Respond to customer complaints; evaluate and resolve problems for the customer.
• Install equipment; assist in setup and training for customers.
• Repair, test and maintain digital printing presses and related systems.
• Provide regular reports and feedback on service requests; maintain customer relations.

Skills

Analytical thinking

Problem solving

Communication

Education

Vocational / Diploma / Associate Degree (technical)

Job description

We are searching for a Field Support Engineer of Digital Printing Presses. Are you interested in being a Press technician? Our client will train if someone has previous field support experience with repair on electronics OR experience as a press operator in the digital print industry. This is a great opportunity to learn new skills or take a next step!

Job Description

Service engineers are responsible for the maintenance and correction of digital printing presses. You will provide off-site corrective and preventive maintenance as well as other after-sales technical support solutions. Service engineers will engage with customers to provide information and procedures to address the inquiries, concerns and requests to their products and services.

Duties

Typical work duties of a service engineer include:

Responds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment; analyzes, inspects and reviews findings to resolve solution to the problem that the customer demands; works alongside with technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product; maintains product manuals; provides customers with regular reports and feedback on their service requests; develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference; makes recommendations to maintenance technicians; and offers feedback on product development, features and function.

Education and Training Requirements:

Minimum Vocational/Diploma/ Associate Degree (technical field) with 0-3 years of working experience, recently graduated or Degree holder with minimum 1-3 years relevant working experience.

Knowledge and Skills Requirements:

Excellent analytical and problem-solving skills must be possessed by all service engineers. After extensive training at our client facility, you will be familiar with all parts of the digital printing press product as well as familiarity with electrical or mechanical procedures. You must have excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.

Working Conditions:

Service engineers work outside of the company premises. Regular travel is frequent for service engineers, but this position will be dedicated to multiple customers through a metro area.

• Must have a valid driver's license and insurance
• Mileage and cell phone reimbursement available

At Advantage Technical, we offer

• Medical, Dental & Vision Insurance, Holidays and PTO, as well as an excellent 401k plan.

Let us help you make that next great career decision!