Field Service Engineer - ERWEKA

VERDER SCIENTIFIC; Newtown (PA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Salary and bonus incentives

Life/Health/Dental/Vision Insurance

401K enrollment after 3 months

Vacation and sick days

Job summary

Verder Scientific Inc. is seeking a Field Service Engineer (m/f/d) for the ERWEKA product line, based in Newtown, PA.

You will support pharmaceutical laboratories across the United States by keeping ERWEKA dissolution testers, disintegration testers and tablet hardness testers running to ensure regulatory standards are met. You will perform in-house and on-site repair, preventive maintenance, and instrument qualification.

Qualifications

• Associate's degree or technical school certificate in a technical field.
• Minimum 3 years' maintenance/service technician experience in lab or factory setting.
• Experience with dissolution, disintegration or physical testing of solids is preferred.

Responsibilities

• Service and calibration of ERWEKA instruments, including IQ/OQ/PQ.
• GMP/cGMP compliance and documentation.
• Provide on-site and remote customer support for ERWEKA range.
• Deliver on-site training on operation, maintenance, and compliance.
• Submit accurate service and expense reports on time.
• Maintain relationships with key accounts and relay leads to sales.

Skills

Mechanical systems

Multi-meter

Hand tools

Microsoft Office

CRM

ERP systems

Education

Associate's degree in a technical or science-related field

Technical school certificate

Tools

CRM

ERP systems

Job description

• Verder Scientific Inc.


• Newtown (Pennsylvania)


• Junior, Career start


• Work experience


• Technical occupations (other)

Are you looking for a long-term perspective in a successfully growing, profitable company? Then you've come to the right place!

Verder Scientific Inc. is the local branch of Verder Scientific, a leading high-tech company in the field of sample preparation and analysis. We are a dedicated and motivated team of 41 people, located in Newtown, PA, and represent the six brands of our group in the domestic market, providing laboratories with innovative, precise and efficient solutions: Retsch is our specialist in laboratory mills and sieving equipment. Microtrac develops leading solutions for particle characterization. Carbolite supplies high-performance laboratory ovens. Eltra enables precise elemental analysis. QATM takes care of metallographic sample preparation and hardness testing and ERWEKA is our producer of pharmaceutical testing devices.

Verder Scientific operates 13 production sites and eleven sales companies worldwide and are part of the German-Dutch technology group Verder, a group of companies with over 2000 employees around the globe. We believe that our journey is far from complete. We're looking for innovators and critical thinkers who are eager to challenge the status quo, are willing to contribute new ideas and take over responsibility. If you are passionate about your work and are looking for a position where you can make a tangible impact, we want you on our team as a Field Service Engineer (m/f/d) for our ERWEKA product line based out of Newtown, PA.

Step into a hands-on role supporting pharmaceutical laboratories across the United States. You will keep ERWEKA dissolution testers, disintegration testers and tablet hardness testers running at the standard our regulated customers depend on, delivering exceptional technical support and building lasting customer relationships.

Your Responsibilities As Field Service Engineer - ERWEKA

• Service and calibration: Perform in-house and on-site repair, preventive maintenance, calibration and qualification (IQ/OQ/PQ) of ERWEKA dissolution, disintegration and physical tablet testing instruments.


• GMP compliance: Execute instrument qualification protocols and complete all service documentation in line with cGMP / cGLP rules and good documentation practice.


• Customer support excellence: Provide customer support through troubleshooting via phone, email and onsite for the full ERWEKA product range.


• Customer training: Deliver on-site training and familiarization to customers and end users on operation, maintenance and compliance of their instruments.


• Service reporting: Complete and submit accurate service reports and expense reports in a timely manner, following all company policies.


• Networking and communication: Maintain strong relationships with key account personnel and end users, forward sales leads to the ERWEKA sales team, and flag recurring instrument issues to management.

As Field Service Engineer for ERWEKA, you are a perfect match if:

• Education: An Associate's degree in a technical or science-related field or a completed technical school certificate; alternatively, a minimum of 3 years' experience as a maintenance/service technician in a laboratory or factory setting.


• Work experience: Experience in a pharmaceutical or industrial laboratory environment working to cGMP / cGLP procedures. Experience with dissolution, disintegration or physical testing of solid dosage forms is strongly preferred.


• Technical skills: A solid understanding of mechanical systems, confident use of a multi-meter and basic hand tools, and the ability to read schematics and technical drawings.


• Documentation and compliance: Strong attention to detail and organizational skills, with the ability to produce accurate, audit-ready records in a regulated environment.


• Communication abilities: Strong written and verbal communication skills, proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint); experience with CRM and ERP systems is a plus.


• Additional information: Must be available to travel within the United States up to 50%, including overnight stays; a self-starter who works well both independently and as part of a team.

What We Offer You

• Salary and bonus incentives


• Life/Health/Dental/Vision Insurance Included – paid by company for a single individual


• 401K enrollment offered after 3 months of employment with up to 4% company match


• 10 Vacation days (at starting – increased with time) in addition to 10 sick/personal days allotted


• Hands-on training on the full ERWEKA instrument range and cGMP documentation practice, with ongoing training as part of our employee development philosophy

Verder Scientific Inc. – 11 Penns Trail – PA 18940 – Newtown, USA

Phone: [phone]