Field Service Engineer - ERWEKA

Verder Scientific GmbH; Pennsylvania; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Bonus incentives

Insurance coverage

401K plan

Paid vacation

Training & development

Job summary

Verder Scientific Inc. is seeking a Field Service Engineer for the ERWEKA product line based out of Newtown, PA. You will support pharmaceutical labs across the United States, keeping ERWEKA dissolution, disintegration, and tablet hardness testers running to meet regulated standards.

The role emphasizes hands-on maintenance, calibration, documentation, and customer training, with travel up to 50% and the opportunity to work in a growing high-tech company.

Qualifications

• Associate's degree in a technical or science field or technical certificate; or 3 years' maintenance/service tech experience in lab or factory.
• Experience in pharmaceutical/industrial labs following cGMP/cGLP.
• Strong ability to read schematics and use a multimeter and hand tools.

Responsibilities

• Service and calibration of ERWEKA dissolution, disintegration, and tablet testing instruments (IQ/OQ/PQ).
• Ensure GMP compliance and complete service documentation.
• Provide on-site and remote customer support via phone, email, and in person.
• Deliver on-site training on operation, maintenance, and compliance of instruments.
• Submit accurate service and expense reports.
• Maintain relationships with customers and relay leads to sales.

Skills

Mechanical systems

Multimeter

Hand tools

Reading schematics

Microsoft Office

CRM systems

ERP systems

Education

Associate's degree or technical certificate

Tools

ERWEKA instruments

IQ/OQ/PQ protocols

cGMP / cGLP procedures

Dissolution testing equipment

Job description

Are you looking for a long-term perspective in a successfully growing, profitable company? Then you've come to the right place!

Verder Scientific Inc. is the local branch of Verder Scientific, a leading high-tech company in the field of sample preparation and analysis. We are a dedicated and motivated team of 41 people, located in Newtown, PA, and represent the six brands of our group in the domestic market, providing laboratories with innovative, precise and efficient solutions: Retsch is our specialist in laboratory mills and sieving equipment. Microtrac develops leading solutions for particle characterization. Carbolite supplies high-performance laboratory ovens. Eltra enables precise elemental analysis. QATM takes care of metallographic sample preparation and hardness testing and ERWEKA is our producer of pharmaceutical testing devices.

Verder Scientific operates 13 production sites and eleven sales companies worldwide and are part of the German-Dutch technology group Verder, a group of companies with over 2000 employees around the globe. We believe that our journey is far from complete. We're looking for innovators and critical thinkers who are eager to challenge the status quo, are willing to contribute new ideas and take over responsibility. If you are passionate about your work and are looking for a position where you can make a tangible impact, we want you on our team as a Field Service Engineer (m/f/d) for our ERWEKA product line based out of Newtown, PA.

Step into a hands-on role supporting pharmaceutical laboratories across the United States. You will keep ERWEKA dissolution testers, disintegration testers and tablet hardness testers running at the standard our regulated customers depend on, delivering exceptional technical support and building lasting customer relationships.

Your responsibilities as Field Service Engineer - ERWEKA:

• Service and calibration: Perform in-house and on-site repair, preventive maintenance, calibration and qualification (IQ/OQ/PQ) of ERWEKA dissolution, disintegration and physical tablet testing instruments.
• GMP compliance: Execute instrument qualification protocols and complete all service documentation in line with cGMP / cGLP rules and good documentation practice.
• Customer support excellence: Provide customer support through troubleshooting via phone, email and onsite for the full ERWEKA product range.
• Customer training: Deliver on-site training and familiarization to customers and end users on operation, maintenance and compliance of their instruments.
• Service reporting: Complete and submit accurate service reports and expense reports in a timely manner, following all company policies.
• Networking and communication: Maintain strong relationships with key account personnel and end users, forward sales leads to the ERWEKA sales team, and flag recurring instrument issues to management.

As Field Service Engineer for ERWEKA, you are a perfect match if:

• Education: An Associate's degree in a technical or science-related field or a completed technical school certificate; alternatively, a minimum of 3 years' experience as a maintenance/service technician in a laboratory or factory setting.
• Work experience: Experience in a pharmaceutical or industrial laboratory environment working to cGMP / cGLP procedures. Experience with dissolution, disintegration or physical testing of solid dosage forms is strongly preferred.
• Technical skills: A solid understanding of mechanical systems, confident use of a multi-meter and basic hand tools, and the ability to read schematics and technical drawings.
• Documentation and compliance: Strong attention to detail and organizational skills, with the ability to produce accurate, audit-ready records in a regulated environment.
• Communication abilities: Strong written and verbal communication skills, proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint); experience with CRM and ERP systems is a plus.
• Additional information: Must be available to travel within the United States up to 50%, including overnight stays; a self-starter who works well both independently and as part of a team.

What we offer you:

• Salary and bonus incentives
• Life/Health/Dental/Vision Insurance Included – paid by company for a single individual
• 401K enrollment offered after 3 months of employment with up to 4% company match
• 10 Vacation days (at starting – increased with time) in addition to 10 sick/personal days allotted
• Hands-on training on the full ERWEKA instrument range and cGMP documentation practice, with ongoing training as part of our employee development philosophy

Interested?

Verder Scientific Inc. - 11 Penns Trail - PA 18940 - Newtown, USA

Phone: [phone]