Field Service Engineer – Electromechanical Equipment

RG&T Solutions; Agawam (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

RG&T Solutions is seeking a Field Service Engineer II to install, commission, and maintain specialized equipment at client sites, ensuring high availability and minimal downtime.

The role requires strong troubleshooting, the ability to train users, document service activities, and collaborate with internal teams to resolve escalations while building solid client relationships.

Qualifications

• Strong technical troubleshooting ability.
• Experience with equipment installation and commissioning.
• Capability to train users on equipment operation.
• Strong documentation and communication skills.

Responsibilities

• Perform advanced troubleshooting to resolve complex equipment and system issues.
• Collaborate with internal teams to support resolution of escalated problems.
• Train end users on equipment operation and best practices.
• Document service activities and maintain accurate records.
• Provide reliable, independent field support while maintaining strong client relationships.

Skills

Technical troubleshooting

Installation & commissioning

User training

Documentation & communication

Job description

Field Service Engineer II supporting the professional, scientific, and technical services sector. You will install, commission, and maintain specialized equipment at client sites, ensuring high availability and minimal downtime.

Your Key Duties Include

• Perform advanced troubleshooting to resolve complex equipment and system issues.


• Collaborate with internal teams to support resolution of escalated problems.


• Train end users on equipment operation and best practices.


• Document service activities and maintain accurate records.


• Provide reliable, independent field support while maintaining strong client relationships.

Required qualifications/skills: strong technical troubleshooting ability, experience with equipment installation and commissioning, capability to train users, and strong documentation and communication skills.