Field Service Engineer

RoShay Services; Elk Grove Village (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

RoShay Services in Elk Grove Village, IL, seeks an on-site service professional to support clients in the professional, scientific, and technical services sector.

You will travel to client sites to install, configure, and maintain equipment, perform diagnostics, and provide on-site training to client teams. Documentation of activities and collaboration with the team to improve uptime are essential.

Qualifications

• Strong technical problem-solving skills.
• Experience servicing equipment/systems in the field.
• Ability to train users on-site.
• Excellent communication with clients.

Responsibilities

• Travel to client sites to install, configure, and maintain specialized equipment and systems.
• Perform diagnostics and troubleshoot to resolve complex issues.
• Provide on-site training to client teams to ensure proper operation and best practices.
• Document service activities, findings, and resolutions accurately.
• Partner with clients to improve uptime and system performance.

Skills

Problem solving

Hands-on equipment service

Diagnostics proficiency

Customer-focused communication

On-site training ability

Job description

to support clients in the professional, scientific, and technical services sector by delivering on-site technical expertise.

• Travel to client sites to install, configure, and maintain specialized equipment and systems.
• Perform diagnostics and troubleshoot to resolve complex technical issues.
• Provide on-site training to client teams to ensure proper operation and best practices.
• Document service activities, findings, and resolutions accurately.
• Partner with clients to improve uptime and system performance.
• Collaborate with a team that emphasizes integrity, autonomy, and long-term client relationships.

Key qualifications/skills: strong technical problem-solving, hands-on equipment/system service experience, diagnostics proficiency, customer-focused communication, and ability to train users on-site.