Field Service Engineer: Downtime Elimination & Startups

The Rotex Group; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The Rotex Group is seeking a Field Service Engineer to support customers in the United States, with hands-on installation, startup, inspection, and service of industrial screening equipment. You will diagnose downtime, perform machine assessments, and provide repair recommendations to maximize uptime and productivity.

You will generate written post-visit reports, advise on parts, and contribute to equipment design enhancements based on field feedback. Travel up to 75% may be required.

Qualifications

• Associate’s Degree in Engineering or related field, or equivalent experience.
• Travel up to 50–75% of the time.
• Intermediate MS Office skills (Word, PowerPoint, Excel, Outlook).

Responsibilities

• Troubleshoot machine downtime and perform overall machine assessments, and provide recommendations for repair or improved productivity.
• Perform new machine start‑up inspections and operations training.
• Oversee onsite parts removal, installation and assembly.
• Recommend parts and service solutions to improve machine uptime, maintenance and operation.
• Provide written post‑visit reports with a visit overview, observations, recommendations, and accompanying quote for recommended parts.
• Based on field observations and customer feedback, provide Rotex Engineering with equipment design and feature recommendations.
• Maintain a reasonable “on-call” status to answer customer questions via phone and email.
• Perform other assignments or duties appropriate to the overall responsibility of the position of Field Service Engineer.
• Assist in developing department documents, standards, and processes as necessary.
• Other duties may be assigned.

Skills

Troubleshooting

Operations training

On-site support

Parts recommendations

Customer communication

Education

Associate’s Degree in Engineering or related field

1–2 years related mechanical engineering/maintenance/field service experience

Tools

Solidworks

AutoCAD

Microsoft CRM

Job description

The Rotex Group is seeking a Field Service Engineer to support customers in the United States, with hands-on installation, startup, inspection, and service of industrial screening equipment. You will diagnose downtime, perform machine assessments, and provide repair recommendations to maximize uptime and productivity.

You will generate written post-visit reports, advise on parts, and contribute to equipment design enhancements based on field feedback. Travel up to 75% may be required.