Field Service Engineer – Machine Uptime & Startups

Rotex Global, LLC; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

The Rotex Group is seeking a Field Service Engineer in the United States to troubleshoot downtime, perform machine assessments, and provide repair recommendations. You will conduct new machine start-up inspections, training, and oversee onsite parts installation.

Responsibilities include post-visit reports with quotes, on-call support, and contributing to engineering design improvements. Travel will be frequent to customer sites; flexible, career-focused applicants are encouraged to apply.

Qualifications

• Associate's Degree in Engineering or related field; or 1-2 years related mechanical engineering/maintenance/field service experience; or equivalent combination of education and experience.
• Ability to travel 50-75% of the time.
• Intermediate knowledge and experience with Microsoft Office, particularly Word, PowerPoint, and Excel, and Outlook.

Responsibilities

• Troubleshoot machine downtime and perform overall machine assessments, and provide recommendations for repair or improved productivity.
• Perform new machine start-up inspections and operations training.
• Oversee onsite parts removal, installation and assembly.
• Recommend parts and service solutions to improve machine uptime, maintenance and operation.
• Provide written post-visit reports with a visit overview, observations, recommendations, and accompanying quote for recommended parts.
• Based on field observations and customer feedback, provide equipment design and feature recommendations.
• Maintain a reasonable on-call status to answer customer questions via phone and email.
• Perform other assignments or duties appropriate to the overall responsibility of the position of Field Service Engineer.
• Assist in developing department documents, standards, and processes as necessary.
• Other duties may be assigned.

Skills

Travel readiness

MS Office proficiency

Education

Associate's Degree in Engineering or related field

Tools

Solidworks (3D)

AutoCAD (2D)

Microsoft CRM

Job description

The Rotex Group is seeking a Field Service Engineer in the United States to troubleshoot downtime, perform machine assessments, and provide repair recommendations. You will conduct new machine start-up inspections, training, and oversee onsite parts installation.

Responsibilities include post-visit reports with quotes, on-call support, and contributing to engineering design improvements. Travel will be frequent to customer sites; flexible, career-focused applicants are encouraged to apply.