Field Service Engineer ( Central PA)

GE HealthCare; Pennsylvania; On-site; Full time

Job summary

GE HealthCare is seeking a Field Service Engineer in Central PA to meet daily service repair needs of customers' equipment. The ideal candidate will have a relevant degree and experience in troubleshooting and maintaining electronic systems while ensuring customer satisfaction and compliance with regulatory standards.

Benefits

Relocation assistance provided

Professional development opportunities

Competitive compensation

Qualifications

• Bachelor’s degree or equivalent military education required.
• Experience servicing electronic equipment preferred.
• Must be legally authorized to work in the U.S.

Responsibilities

• Basic troubleshooting, installation, maintenance, and service repair.
• Maintaining customer service logs and internal service records.
• Meeting Health and Human Services and regulatory requirements.

Skills

Troubleshooting

Customer Communication

Team Collaboration

Education

Bachelor’s degree in Electrical Engineering

Associates Degree with 2 years experience

High School Diploma/GED with 12+ years experience

Job description

Join to apply for the Field Service Engineer ( Central PA) role at GE HealthCare

3 days ago Be among the first 25 applicants

Join to apply for the Field Service Engineer ( Central PA) role at GE HealthCare

Job Description Summary

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

Job Description Summary

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities:

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Completing Preventative Maintenance and Field Modification Instruction.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• May include training of clinical staff on designated equipment.
  
  

Required Qualifications

• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment.
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Must be able to meet customer vendor credentialing requirements.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  
  

Desired Characteristics

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Six Sigma trained/certified.
• Able to establish good relationships with customers and staff.
• Adapts to the team and builds team spirit.
• Keeps up to date with competitor information and market trends.
  
  

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this position.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at GE HealthCare by 2x

Sign in to set job alerts for “Field Services Engineer” roles.

Philadelphia, PA $26.94-$33.68 2 weeks ago

Entry Level Solar Field Service Technician

Field Service Technician - Automation Equipment

Philadelphia, PA $50,000.00-$80,000.00 2 weeks ago

FIELD INSTALLATION AND SERVICE TECHNICIAN

Field Service Engineer 1 - Western PA - 2nd shift

Field Service Technician - Toner Production Equipment (Level 3)

Field Service Technician II - Pittsburgh, PA

Field Engineer Apprentice (Philadelphia, PA)

Pennsylvania, United States $18.00-$28.00 1 week ago

Pennsylvania, United States $78,000.00-$110,000.00 2 weeks ago

Pennsylvania, United States $78,000.00-$115,000.00 2 weeks ago

Field Service Representative - Cooling/HVAC

Philadelphia, PA $65,000.00-$95,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.