Field Service Engineer III (LCMS)

ZipRecruiter; Philadelphia (Philadelphia County); Hybrid; Full time

Job summary

A leading company dedicated to laboratory services is seeking a Field Service Engineer III with specialized expertise in LC/MS. The role includes on-site repairs, technical support, and ensuring high customer satisfaction with laboratory instrumentation. This position offers flexibility in working remotely and competitive benefits, thriving in a collaborative environment focused on innovation.

Benefits

Medical, Vision, and Dental insurance

15 days Paid Time Off

401(k) retirement plan with up to 4% Company match

Company-paid Life + AD&D, Short- and Long-Term

Paid Volunteer Time Off

Qualifications

• Minimum 5 years of clinical laboratory experience with LC/MS.
• Experience in routine and incident-based instrumentation maintenance required.
• Ability to interpret troubleshooting diagrams and perform technical support.

Responsibilities

• Perform on-site repairs and maintenance of laboratory instrumentation.
• Provide technical support via phone and email to clients.
• Conduct preventive maintenance for clients and support new equipment installations.

Skills

Technical Support

Instrument Maintenance

Troubleshooting

Customer Satisfaction

Education

Associates or Bachelor’s degree in Chemistry, Medical Laboratory Sciences, Engineering, Medical Technology, Clinical Laboratory Science

Tools

AB Sciex

Shimadzu HPLC/UPLC systems

Job description

Job DescriptionJob DescriptionField Service Engineer III – LC/MS Specialization
Location: NJ, PA, MD, or DE (Primary client support in Delaware)
Compensation: $44–$56/hour + full benefits

Lighthouse Lab Services is the nation's premier medical laboratory consulting, management, and recruiting company with a collaborative team of scientists, consultants, field service engineers, and industry experts. We are a dedicated team of professionals who value innovation, quality, and a commitment to making quality lab testing more accessible.

Position Overview
We are seeking a Field Service Engineer III (FSE) with specialized expertise in LC/MS, MS, and experience working with AB Sciex and Shimadzu HPLC/UPLC systems. This role is based in the Mid-Atlantic region (NJ, PA, MD, DE), with a majority of client support concentrated in Delaware.Depending on your location, you can expect to work 35–50% remotely at home.

Key Responsibilities

1. Perform on-site repairs and maintenance of laboratory instrumentation.

2. Provide technical support via phone and email to clients.

3. Coordinate with your manager to escalate service calls if a customer remains down for more than 8 hours.

4. Monitor and analyze preventive maintenance (PM) and service metrics to ensure high customer satisfaction and instrument performance.

5. Interpret and troubleshoot using component block diagrams, assembly drawings, and wiring schematics.

6. Conduct preventive maintenance for both contract and non-contract clients.

7. Support new equipment installations, including operator training and assay validation at client sites.

8. Deliver in-service training on operations and preventive care as needed.

9. Ensure all service activities are documented in compliance with Quality System standards.

10. Complete administrative duties including travel planning, expense reporting, and parts ordering.

Education
Associates or Bachelor’s degree in Chemistry, Medical Laboratory Sciences, Engineering, Medical Technology, Clinical Laboratory Science, or equivalent experience.

Experience
Minimum 5 years of experience in industrial/clinical laboratory experience that included performing routine and incident-based instrumentation maintenance and repairs of LC/MS, MS with AB Sciex, and Shimadzu HPLC/UPLC experience required.

Compensation and Benefits

• Hourly rate: $44-56/hour
• Medical, Vision, and Dental insurance
• 15 days Paid Time Off to start (vacation and sick days)
• 10 Paid Holidays
• 401(k) retirement plan with up to 4% Company match
• Company-paid Life + AD&D, Short- and Long-Term
• Paid Volunteer Time Off
• Partially Paid Medical Leave / Paid Parental Leave

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of , , , citizenship status, physical or mental , , , creed, , , , and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please [e-mail] assistance.

Lighthouse Lab Services | 800-838-0602 |lighthouselabservices.com

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