Field Service Engineer — Automation & Customer Success

Valore Recruiting; California; On-site; USD 70,000 - 100,000; Full time

Job summary

Valore Recruiting is seeking a field service engineer for a high-tech automation client in California. After training, you will join US Service team, supporting customer success and system performance.

You will travel to customer sites across California and beyond about 25% of the time, performing installation, maintenance, troubleshooting, and upgrades while documenting activities in CRM. You will work with engineers and customers to ensure satisfaction and identify opportunities for service

Qualifications

• Knowledge of electrical and mechanical engineering is required.
• Strong interpersonal and problem-solving abilities essential.
• Excellent communication, written and verbal.
• Detail-oriented, organized, and customer-focused.
• Willingness to travel up to 25% and work at customer sites.

Responsibilities

• Install, startup, qualification, SAT, and commissioning at customer sites.
• Perform preventive and corrective maintenance and machine upgrades.
• Mechanical assembly, cable routing, wiring, and machine setup.
• Diagnose faults and troubleshoot electrical, pneumatic, and process issues.
• Calibrate, align, and diagnose machines; document service activities in CRM.
• Create quotations for services, upgrades, and spare parts.
• Support spare parts management, shipping, and tools preparation.
• Collaborate with Service Engineers, Applications Engineers, and customers; escalate when needed.
• Maintain professional, solutions-oriented attitude under pressure and ensure safety.
• Identify opportunities to sell service contracts and upgrades.

Skills

Electrical engineering

Mechanical engineering

Hands-on attitude

Interpersonal skills

Problem-solving

Communication skills

Detail-oriented

Self-motivated

Team player

Schematics reading

On-site troubleshooting

Travel readiness

Tools

CRM systems

Job description

Valore Recruiting is seeking a field service engineer for a high-tech automation client in California. After training, you will join US Service team, supporting customer success and system performance.

You will travel to customer sites across California and beyond about 25% of the time, performing installation, maintenance, troubleshooting, and upgrades while documenting activities in CRM. You will work with engineers and customers to ensure satisfaction and identify opportunities for service