Field Service Engineer - Albuquerque, NM

Elekta AB; Albuquerque (NM); Remote; USD 74,000 - 84,000; Full time

Job summary

Join a forward-thinking MedTech company as a Field Service Engineer, where your expertise will directly contribute to improving patient care. In this dynamic role, you will be responsible for troubleshooting, maintaining, and installing advanced medical equipment, ensuring that healthcare professionals can provide the best possible service to their communities. With a focus on teamwork and a supportive environment, you will have opportunities for upward mobility and professional growth while working on cutting-edge technology. If you are passionate about making a difference in healthcare, this is the perfect opportunity for you.

Benefits

Excellent Medical, Dental and Vision coverage

401k

Paid Vacation and Holiday

Wellness reimbursement

Tuition reimbursement

Flexible spending account

Close-knit company culture

Upward mobility

Qualifications

• 3-5 years of field service experience or Level 2 qualified in two modalities.
• Proficiency in test equipment and hand tools is essential.

Responsibilities

• Perform troubleshooting and repairs with high success rates.
• Conduct routine calibrations and preventative maintenance.

Skills

Electro-mechanical aptitude

Effective written communication

Effective verbal communication

Customer service skills

Ability to organize and prepare reports

Education

Associate Degree in Electronics or Physics

Equivalent experience in related field

Tools

Oscilloscopes

Multi-meters

Test equipment

Job description

Field Service Engineer - Albuquerque, NM

Field Service Engineer - Albuquerque, NM

Apply locations New Mexico- Home Based

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R2024-2369

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

Elekta, world’s leading developer of state-of-the-art medical tools and treatment planning systems, is looking for a Field Service Engineer to join our team.

This position may require a 2nd shift, Monday - Friday 12pm - 9pm and will provide a shift differential when on 2nd shift.

What you’ll do at Elekta:

• Able to complete all Technician Responsibilities with 100% accuracy.
• Independently perform routine troubleshooting and repairs on the designated modality with an 80% success rate of diagnosing the problem while working within the escalation procedure.
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
• Perform installations with assistance, on designated and secondary modality.
• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A).
• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers and staff in proper use of the equipment.
• Assist Sales/Customer Service with technical advice.
• Stay current on all new products.
• Submit timely and accurately service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management (Part sales where applicable).
• Provide product feedback to home office.
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or requested.
• Incorporate Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies and procedures.

Qualifications:

• Associate Degree or equivalent experience preferably in Electronics, Physics, or an associated discipline.
• Minimum of 3 - 5 years of related field service experience or be Level 2 qualified in two (2) or more modalities.
• Possess a good electro-mechanical aptitude.
• Computer literate.
• Proficiency in the use of test equipment and hand tools including oscilloscopes and multi-meters.
• A good understanding of Good Manufacturing Practice, including ESD requirements.
• Must have effective written and verbal communication skills.
• Exceptional customer service skills.
• Ability to represent the organization in a professional and positive manner.
• Ability to organize and prepare reports.
• Ability to bend and lift heavy machinery/equipment.
• Must be willing to travel when required and work independently.
• Uphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations.
• Must maintain an active driver’s license in the home state.
• Employee is required to comply with all customer vendor credentialing requirements and Elekta's COVID-19 (U.S.) Vaccination Policy.

What we offer:

• Opportunity to work with a proactive and supportive team.
• Excellent Medical, Dental and Vision coverage.
• 401k, paid Vacation and Holiday.
• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account.
• Opportunity to work on cutting edge in medical advancement.
• Close-knit company culture.
• Upward mobility.

How to proceed?

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

We are an equal opportunity employer.

The US base salary range for this position is $74,000 - $83,200 (hourly position eligible for overtime).

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.