Printer Field Service Technician

Pacific Office Automation Inc.; Albuquerque (NM); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Printer Field Service Technician to join their dynamic service team in Albuquerque. This role offers an exciting opportunity to troubleshoot and repair a variety of office equipment while providing exceptional technical support to customers. With a commitment to employee growth through training and certification, this forward-thinking company fosters a collaborative environment where every voice is valued. Join a passionate team that is dedicated to delivering top-notch service and making a difference in the technology landscape.

Benefits

Medical/Dental/Vision/Life Insurance

Matched 401k

FSA/HSA Programs

Paid Training and Certification

Company Vehicle

Company Paid Trips

Qualifications

• Certification and/or hands-on experience with office equipment is required.
• Strong communication and customer service skills are essential.

Responsibilities

• Troubleshoot and repair office equipment including printers and copiers.
• Provide high-quality technical support and ensure customer satisfaction.

Skills

Technical Support

Communication Skills

Customer Service Skills

Mechanical Aptitude

Troubleshooting Skills

Organizational Skills

Computer Literacy

Education

Certification in Office Equipment

Hands-on Experience with Office Equipment

Tools

Fiery Controller

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

Current job opportunities are posted here as they become available.

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. We aim to be a long-term employer by providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. We believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are looking for a Printer Field Service Technician to join our service team in the Albuquerque, NM area. This is a field position with a POSSIBLE TERRITORY NEAR YOU, as we service all Albuquerque and surrounding areas.

Responsibilities

• Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.)
• Providing high-quality technical support to our customer base
• Communicating with customers to ensure satisfaction
• Developing options to solve unusual problems
• Managing time, resources, and territorial considerations

Qualifications

• Certification and/or hands-on experience with one or more of these product lines is required.
• Excellent communication skills, verbal and written; strong customer service skills.
• Strong relationship management skills with customers, vendors, and employees within the company required.
• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.
• Must have strong ethics and work as an effective, collaborative team member.
• Strong computer literacy - Fiery/controller experience is a plus.
• A self-starter with the ability to work extra hours as necessary and during peak periods.
• Mechanical and electrical mindset.

Benefits

• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA Programs
• Paid training and certification
• Company vehicle
• Company paid trips

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.