Field Service Engineer - Advanced Equipment & Customer Support

ASML Germany GmbH; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

ASML in Austin, TX seeks a Field Service Engineer to perform diagnostics, maintenance and upgrades on advanced semiconductor systems at customer sites. You will coordinate with 2L/3L support, write technical reports, and support junior engineers.

The role requires a bachelor’s degree in engineering and 2–4 years hands-on experience with mechanical, pneumatic, hydraulic, or electronic systems. Proficiency in MS Office and Excel VBA is expected, along with strong customer focus and teamwork.

Qualifications

• Bachelor’s degree in an Engineering field.
• 2–4 years hands-on experience with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes.
• Proficiency in MS Office; Excel VBA.
• Customer-focused mindset from academic or professional settings.

Responsibilities

• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
• Maintain and service HMI MBI and SBI equipment at customer site in clean room Gore-Tex suit.
• Periodically install new equipment, perform upgrades on existing equipment and system relocations.
• Interface daily with external customer-train in use and maintenance of equipment, answer questions and provide technical assistance. Interface with internal customers-junior and senior engineering equipment and apps, line manager level.
• Coach junior engineers in their growth and development.
• Provide inputs for improvement proposals based on post-mortems and drive to solution as much as possible.

Skills

Customer focus

Attention to detail

Teamwork

Communication

Problem solving

Education

Bachelor’s degree in Engineering

Tools

MS Office

Excel VBA

Job description

ASML in Austin, TX seeks a Field Service Engineer to perform diagnostics, maintenance and upgrades on advanced semiconductor systems at customer sites. You will coordinate with 2L/3L support, write technical reports, and support junior engineers.

The role requires a bachelor’s degree in engineering and 2–4 years hands-on experience with mechanical, pneumatic, hydraulic, or electronic systems. Proficiency in MS Office and Excel VBA is expected, along with strong customer focus and teamwork.