Field Service Engineer – Access Control (Chicago Area)

Gunnebo Entrance Control; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Gunnebo Entrance Control North America is seeking a full-time Service Engineer to service and support customers in the Chicago area. You will provide product and installation support, respond to service requests, and perform preventive maintenance with a focus on first-time fixes and excellent customer service.

The role requires independent work with turnstiles and electrical installs, knowledge of low/high voltage circuitry, networking, and strong communication skills.

Qualifications

• Experience working independently as a service/installation technician.
• Demonstrable experience of working with turnstiles and electrical installs.
• Knowledge of low and high voltage circuitry.
• Knowledge of electronic security systems / access control systems.
• Knowledge and practical experience with the internet and networking.
• Able to read and understand electrical wiring diagrams.
• Good mechanical knowledge.
• Willingness to train on varying new products.
• Excellent communication skills able to listen to and empathize with customers.
• Excellent documentation and organizational skills.

Responsibilities

• Provide Sales Engineering support for new opportunities throughout the Sales life cycle.
• Provide remote technical support to partners and customers, occasionally out of hours.
• Maintain high standard of customer relations and first-time-fix focus.
• Back up and assist the service team and other engineers for effective service delivery.
• Ensure timely job closure and proper administration.
• Maintain currency of knowledge on relevant technology and practices.
• Travel to other sites in US.

Skills

Independent work

Turnstiles experience

Electrical installs

Voltage knowledge

Networking knowledge

Wiring diagrams

Time management

Problem solving

Customer communication

Documentation skills

Driver's license

Travel willingness

Tools

Excel

Word

Outlook

Job description

Gunnebo Entrance Control North America is seeking a full-time Service Engineer to service and support customers in the Chicago area. You will provide product and installation support, respond to service requests, and perform preventive maintenance with a focus on first-time fixes and excellent customer service.

The role requires independent work with turnstiles and electrical installs, knowledge of low/high voltage circuitry, networking, and strong communication skills.