Technical Service Manager: Lead Installations and Support

Gunnebo Entrance Control; Duncan (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Short term disability

Long term disability

Life

401K and 401K Match

Job summary

Gunnebo Entrance Control is seeking an experienced Technical Service Manager to lead our service team and ensure that customer service needs are executed smoothly while maintaining high levels of satisfaction.

You will develop service strategies, mentor installation and service staff, coordinate shipping and maintenance, and collaborate with sales, engineering, and support to deliver reliable security solutions worldwide.

Qualifications

• Bachelor's degree in engineering, business administration, or related field.
• Proven experience in installation management, preferably in the security or technology sector.
• Strong leadership, customer service, and communication skills.
• Ability to travel as needed for site visits and client meetings.
• Experience leading installation and service teams.

Responsibilities

• Lead and mentor installation and service teams.
• Coordinate domestic and international shipping for products and part orders.
• Create spare part quotes for customers.
• Schedule preventive maintenance visits and reactive services.
• Collaborate with sales, engineering, and customer support to streamline processes.
• Conduct regular training on new technologies and installation practices.
• Address and resolve customer issues during and after service needs.

Skills

Leadership

Customer service

Communication

Problem solving

Project management

Education

Bachelor's degree in engineering or related field

Job description

Gunnebo Entrance Control is seeking an experienced Technical Service Manager to lead our service team and ensure that customer service needs are executed smoothly while maintaining high levels of satisfaction.

You will develop service strategies, mentor installation and service staff, coordinate shipping and maintenance, and collaborate with sales, engineering, and support to deliver reliable security solutions worldwide.