Field Service Engineer 2 (Non Exempt)

Onto Innovation; Phoenix (AZ); Sur place; USD 56 000 - 84 000; Plein temps

Résumé du poste

Onto Innovation is seeking an Install Engineer to execute installation, calibration, and initial commissioning of our products at customer sites worldwide. This role supports ramp activities under the Ramp Manager, ensuring efficient, safe deployments.

You will diagnose and resolve issues, document activities, and ensure customers are satisfied throughout deployment. Travel up to 50% domestically and internationally, and stay current with new products through training.

Qualifications

• BS in electronics, mechanical, or related technical discipline, or equivalent military/technical experience.
• 3–5 years of field service, installation, or technical support experience.
• Hands-on experience with electro/mechanical systems and troubleshooting.
• Knowledge of optics, image processing, or motion control is preferred.

Responsabilités

• Install and configure complex electro/mechanical equipment and software at customer sites.
• Troubleshoot and resolve issues during installation and startup.
• Coordinate with Ramp Manager and field teams to meet schedules.
• Ensure installations meet safety, quality, and performance standards.
• Document activities and resolutions per company processes.
• Provide feedback to engineering to improve procedures.
• Maintain tools and inventory for installation activities.
• Support customer interactions with clear communication.

Connaissances

Communication skills

MS Office proficiency

Travel readiness

Electro/mechanical systems

Optics / image processing / motion

Field service experience

Formation

Bachelor's degree in electronics, mechanical, or related technical discipline

Description du poste

Job Summary & Responsibilities

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

The Install Engineer is responsible for executing the installation, calibration, and initial commissioning of company products at customer sites. Working under the direction of the Ramp Manager, this role supports ramp activities by ensuring installations are completed efficiently, safely, and in alignment with performance standards. The Install Engineer plays a key role in troubleshooting technical issues, supporting system integration, and ensuring customer satisfaction during deployment.

• Execute installation and configuration of complex electro/mechanical equipment, software systems at customer sites.
• Support ramp activities by performing installations under both standard and escalated conditions.
• Diagnose, troubleshoot, and resolve technical issues encountered during installation and startup.
• Collaborate with Ramp Manager and field teams to meet installation schedules and milestones.
• Ensure all installations meet quality, safety, and performance standards.
• Perform system validation, calibration, and testing to confirm operational readiness.
• Document installation activities, issues, and resolutions in accordance with company processes.
• Provide feedback to engineering and product teams to improve installation procedures and product performance.
• Maintain tools, equipment, and inventory required for installation activities.
• Support customer interactions during installation, ensuring clear communication and professional representation of the company.
• Participate in training programs to stay current on new products, upgrades, and installation methodologies.

Qualifications

• Proficient in Microsoft Office products.
• Strong verbal and written communication skills.
• Ability to travel both domestically and internationally; must maintain valid travel documentation.
• Up to 50% travel required (adjustable based on business needs).
• Minimum 3-5 years of experience in field service, installation, or technical support.
• BS in electronics, mechanical, or related technical discipline, or equivalent military/technical experience.
• Hands-on experience with electro/mechanical systems, software integration, and troubleshooting.
• Knowledge or exposure to optics, image processing, or motion control systems is preferred.
• Ability to work independently in dynamic field environments while maintaining a high level of quality and customer focus.

Why Join Onto Innovation?

At Onto Innovation, we believe your work should matter—and so should your well-being. That’s why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we’ve got you covered. You’ll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools—all within a collaborative, inclusive culture where your contributions are valued and recognized.

Compensation & Growth

Base Salary Range: $55,840.00 - $83,760.00, offered in good faith and based on experience, location, and qualifications.

Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.

Empowering Every Voice to Shape the Future:

Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.

Important Note on Export Compliance

For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).