Field Service Engineer 1

Onto-Innovation; Hillsboro (OR); On-site; USD 51,000 - 77,000; Full time

Job summary

Onto Innovation in Hillsboro, OR seeks a Field Service Engineer to install, diagnose, service, and repair complex metrology systems on site at customer sites. You will verify system performance against specs and train customers on operation.

Travel is heavy (50–75%), candidates with metrology tool experience and semiconductor background are preferred. Proficiency in Windows/Linux and troubleshooting tools is required, along with a proactive, self-driven approach.

Qualifications

• B.S. in Electronics, Systems Engineering, Materials Science or Analytical Chemistry.
• Undergraduate degree / vocational certificate in above domains with 3 years of experience.
• Willingness to travel 50% to 75%.
• Metrology tool experience, operation or field service support is a plus.
• Preferred experience in the semiconductor field.
• Proficient English is a must.
• Familiar with Windows, Microsoft Office and/or Linux.
• Proficient in using handy tooling, DVM and other troubleshooting gears.
• Self-motivated, proactive and process-oriented.

Responsibilities

• Provides on-site installation, diagnosis, service, and repair of complex equipment and systems.
• Checks operational quality of system equipment against Onto specifications.
• Instructs customers in operation of the system.
• Serves as company liaison with customers on administrative and technical matters.
• Interprets customer needs and clarifies responsibility for problem resolution.
• Field support across hardware, software, PCs and networking as needed.

Skills

Proactive

Self-motivated

Self-driven

Proficient English

Troubleshooting

Field service

Education

B.S. in Electronics, Systems Engineering, Materials Science or Analytical Chemistry

Undergraduate degree / vocational certificate in above domains with 3 years experience

Tools

Metrology tools

Windows

Linux

DVM and troubleshooting gear

Job description

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.Job Summary & ResponsibilitiesProvides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems during the installationChecks out and approves operational quality of system equipment versus Onto specificationsMay instruct customers in the operation of the systemServes as company liaison with customer on administrative and technical matters for assigned projects.Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineersThis job may include any aspect of field support, and is not limited to system hardware and software, PCs, and IP telephony/networking/ wireless networkingUses professional concepts; applies company policies and procedures to resolve a variety of issuesJob ComplexityKnows and applies the fundamental concepts, practices and procedures of a specific field ofspecialization.Under limited supervision, performs work that is varied and that may be somewhat difficult in character,but usually involves limited responsibility.Some evaluation, originality or ingenuity is required.Within 2 years through the position and internal training:Possesses and applies a broad knowledge of principles, practices, and procedures to theompletion of difficult assignments, working with minimum supervision, conferring with superior on unusual mattersHas appreciable latitude for unreviewed action or decision pertaining to the installation he / she is in charge ofActs in advisory capacity, making recommendations for continuous improvement of the organization’s businessQualificationsB.S. in Electronics, Systems Engineering, Materials Science or Analytical ChemistryOr undergraduate degree / vocational certificate(s) in any of above domains with 3 years of experienceRequires more than 50 % and up to 75 % of travelMetrology tool experience, operation or technical or field service support, at either any tool vendor or customer is a plusPreferred related experience in the semiconductor fieldPreferred SkillsProficient English skill is a mustFamiliar with Windows, Microsoft office and/or LinuxProficient in using handy tooling, DVM and other troubleshooting gearsSelf-motivatedSelf-driver with forward thinking looking consistently for continuous improvementProactiveProcess orientedWhy Join Onto Innovation?At Onto Innovation, we believe your work should matter—and so should your well-being. That’s why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we’ve got you covered. You’ll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools—all within a collaborative, inclusive culture where your contributions are valued and recognized.Compensation & Growth• Base Salary Range:$51,120.00 - $76,680.00, offered in good faith and based on experience, location, and qualifications.Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.Empowering Every Voice to Shape the Future:Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.Important Note on Export ComplianceFor certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).