Field Service Engineer 2 - LINAC Machines

Crawford Thomas Recruiting; Hartford (CT); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Company vehicle provided

Ongoing technical training

Relocation assistance

Comprehensive benefits

Paid time off

Paid holidays

Career development

Tools and resources provided

Travel reimbursement

Job summary

Crawford Thomas Recruiting is seeking a Field Service Engineer II to install, maintain, troubleshoot, and repair critical medical equipment at hospitals and healthcare facilities across the territory. This role emphasizes strong electronic and electro-mechanical troubleshooting skills and direct customer interaction to minimize downtime.

You will handle preventive maintenance, diagnose issues, and provide on-site or remote technical support while documenting activities and maintaining equipment

Qualifications

• Experience servicing electronic or electro-mechanical equipment.
• Strong electrical and mechanical troubleshooting skills.
• Excellent customer service and communication abilities.

Responsibilities

• Install, maintain, troubleshoot, and repair medical equipment at customer locations.
• Diagnose electrical, mechanical, software, hardware, and networking issues.
• Document service activities in Salesforce and company systems.
• Travel throughout the assigned territory to support customer needs.
• Build relationships with hospitals and healthcare accounts.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Territory management

Microsoft Office

Salesforce (CRM)

Tools

Salesforce

Job description

Field Service Engineer II

Base Salary: $110,000–$120,000

Company Vehicle: Provided

Relocation Assistance: Available, if needed

Benefits: Comprehensive Benefits Package

Time Off: Paid Time Off + Paid Holidays

Travel: Territory Travel + Occasional Overnight Travel

Training: Ongoing Technical Training & Career Development

Equipment: Company Tools and Resources Provided

About The Opportunity

Our client, a growing medical equipment service organization, is seeking an experienced Field Service Engineer II to install, maintain, troubleshoot, and repair critical medical equipment at hospitals and healthcare facilities.

This role is ideal for a field service professional with strong electronic and electro-mechanical troubleshooting skills who enjoys solving complex technical problems and working directly with customers.

You’ll help healthcare providers minimize equipment downtime and keep essential, life-saving technology operating at peak performance.

What You’ll Do

• Install, maintain, troubleshoot, and repair medical equipment at customer locations
• Diagnose electrical, mechanical, software, hardware, and networking issues
• Perform preventive maintenance and ensure equipment meets manufacturer specifications
• Respond to equipment issues and restore systems quickly and efficiently to minimize downtime
• Provide technical support both onsite and remotely to customers and fellow Field Service Engineers
• Build and maintain strong relationships with assigned hospitals and healthcare accounts
• Manage spare parts inventory and ensure service kits remain properly stocked
• Document service activities, repairs, and preventive maintenance in Salesforce and company systems
• Identify recurring equipment issues and recommend long-term solutions
• Maintain accurate technical documentation and service records
• Follow company safety protocols and applicable healthcare compliance standards
• Travel throughout the assigned territory to support customer needs

What You’ll Bring

• Experience servicing electronic or electro-mechanical equipment
• Strong electrical and mechanical troubleshooting skills
• Experience diagnosing hardware, networking, software, and PC-based system issues
• Ability to independently diagnose and resolve complex technical problems in the field
• Excellent customer service, communication, and relationship-building skills
• Ability to work independently while effectively managing a field service territory
• Experience with Microsoft Office
• Ability to complete required technical training and maintain product certifications
• Willingness to travel throughout the assigned territory, including occasional overnight travel
• Ability to lift up to 75 pounds and work in a variety of customer environments

Preferred Qualifications

• Previous field service engineering experience
• Experience servicing medical, healthcare imaging, or other complex technical equipment
• Salesforce or similar CRM experience
• Experience providing onsite technical support in customer-facing environments
• Networking and PC-based troubleshooting experience

Compensation & Benefits

• $110,000–$120,000 Base Salary
• Company Vehicle: Nissan SUV provided
• Relocation Assistance: Available for qualified candidates, if needed
• Comprehensive benefits package
• Paid Time Off
• Paid company holidays
• Ongoing technical training and career development
• Company tools and resources provided
• Travel reimbursement where applicable
• Opportunities for career growth and advancement

Why Join?

• Company Vehicle Provided: Receive a Nissan SUV for field service responsibilities
• Strong Compensation: Competitive $110,000–$120,000 base salary
• Technical Development: Receive ongoing training and opportunities to maintain and expand product certifications
• Career Growth: Build your technical expertise within a growing medical equipment service organization
• Customer Impact: Work directly with hospitals and healthcare facilities to minimize critical equipment downtime
• Meaningful Work: Help keep essential medical technology operating reliably so healthcare professionals can focus on patient care

About The Company

Our client is a trusted provider of medical equipment service solutions supporting hospitals, imaging centers, and healthcare providers across the country.

The organization is committed to keeping critical medical devices operating reliably while providing employees with ongoing technical training, career advancement opportunities, and the resources needed to succeed in the field.

If you’re an experienced Field Service Engineer with strong troubleshooting skills who enjoys working independently and solving complex technical problems, we’d like to hear from you.