Field Service Engineer 2 - LINAC Machines

Crawford Thomas Recruiting; Philadelphia (Philadelphia County); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Company vehicle (Nissan SUV) or mileage option

Job summary

Crawford Thomas Recruiting is seeking a Field Service Engineer II to provide exceptional service on radiation oncology linear accelerators (LINACs). Candidates should have 2+ years of relevant field service experience, specifically with Varian TrueBeam, and demonstrate strong technical and customer support skills.

The position involves performing repairs and preventative maintenance, maintaining parts inventory, and ensuring high customer satisfaction. Engineers must be willing to travel as needed. A comprehensive benefits package including health, dental, and a company vehicle is offered.

Qualifications

• 2+ years of hands-on field service experience with Varian TrueBeam.
• Ability to work independently and complete diagnostics/repairs.
• Strong background in troubleshooting and test equipment use.

Responsibilities

• Perform on-site service, repair, and maintenance on LINAC systems.
• Diagnose failures and provide cost-effective resolutions.
• Document service activity accurately in internal systems.

Skills

Hands-on field service experience with Varian TrueBeam

Electronic and electro-mechanical troubleshooting

Communication skills

Ability to lift up to 75 lbs

PC-based systems knowledge

Tools

CRM/ERP tools (e.g., Salesforce)

Microsoft Office (Word/Excel/PowerPoint)

Job description

Overview

Job Description — Field Service Engineer II (LINAC) | Direct Hire (W2)

Position: Field Service Engineer II (FSE II) – Linear Accelerators (LINAC)

Employment Type: Direct Hire (W2) | Full-time (40 hrs/week)

Locations

Boise, ID; Hartford, CT; Cedar Rapids, IA; Chicago, IL; Philadelphia, PA; Washington, DC (2 openings); Grand Rapids, MI; Detroit/Ann Arbor, MI; Oklahoma City, OK; Springfield, MA

Compensation and Benefits

Compensation: $110,000–$120,000 base salary (Flexible/Negotiable DOE)

Benefits: Health, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k)

Vehicle: Company vehicle (Nissan SUV) or mileage option

Relocation: Available for out-of-area candidates (case-by-case)

Company Overview

Our client has 25+ years of experience as an independent service provider within the radiation therapy and medical equipment industry, focusing on patient-centered and quality-driven solutions.

About The Role

We’re hiring a Field Service Engineer II to service and support radiation oncology linear accelerators (LINACs) in the field. This is a Level II role designed for engineers who can diagnose, maintain, and repair systems independently on customer sites, with a strong focus on minimizing downtime and delivering high-touch customer support in clinical environments.

Success in this position is measured by reducing mean time to repair—from the initial service call through resolution and customer confirmation.

Key Responsibilities

• Perform on-site service, repair, preventative maintenance, and troubleshooting on assigned LINAC systems (hardware/software as applicable).
• Diagnose electro-mechanical, electronic, and system-level failures and determine the most cost-effective resolution to reduce customer downtime.
• Act as the primary technical point of contact for assigned accounts; build trust with clinical teams and stakeholders.
• Document service activity, troubleshooting steps, and parts usage accurately in internal systems.
• Maintain and manage spare parts inventory for assigned sites (including replenishment of customer kits where applicable).
• Provide remote/phone technical support as needed to support customers and/or other field engineers.
• Maintain current technical knowledge, documentation, and safe work practices.

Required Qualifications

• 2+ years of hands-on field service experience with Varian TrueBeam (minimum requirement).
• Ability to work independently in the field and complete diagnostics/repairs without direct supervision.
• Strong background in electronic and electro-mechanical troubleshooting and test equipment use (verification/calibration).
• Working knowledge of PC-based systems; ability to identify and repair routine software and network-related issues.
• Strong communication skills and a customer-focused mindset (clinical/professional environment).
• Ability to lift up to 75 lbs and work on equipment requiring standing, dexterity, and use of small tools/parts.
• Willingness to travel (domestic and occasional international travel may be required).

Preferred Qualifications

• Elekta experience is a plus.
• Familiarity with CRM/ERP tools (e.g., Salesforce) and strong comfort with Microsoft Office (Word/Excel/PowerPoint).

Schedule / On-Call Expectations

• On-call coverage 24/7/365 (rotation/assignment details discussed during interview).
• Engineers typically support 2–3 machines on average (varies by territory and business needs).