Field Service Engineer 2 - LINAC Machines

Crawford Thomas Recruiting; United States; On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k)

Company vehicle or mileage option

Job summary

Crawford Thomas Recruiting is seeking a Field Service Engineer II to support radiation oncology linear accelerators (LINACs) across various locations in the United States. This role focuses on diagnosing and maintaining systems independently while providing exceptional customer support in clinical settings.

The ideal candidate should have a minimum of 2 years of field service experience, particularly with Varian TrueBeam systems, and possess strong electro-mechanical troubleshooting skills. Competitive salary and benefits are offered, including health and relocation support.

Qualifications

• Minimum 2 years of hands-on field service experience with Varian TrueBeam.
• Strong background in electronic and electro-mechanical troubleshooting.
• Ability to work independently without direct supervision.

Responsibilities

• Perform on-site service, repair, and preventative maintenance on LINAC systems.
• Diagnose failures and provide cost-effective resolutions to minimize downtime.
• Document service activity and maintain spare parts inventory accurately.

Skills

Field service experience with Varian TrueBeam

Electro-mechanical troubleshooting

Communication skills

Customer-focused mindset

Logical troubleshooting

Tools

CRM/ERP tools (e.g., Salesforce)

Microsoft Office (Word/Excel/PowerPoint)

Job description

Position

Field Service Engineer II (FSE II) – Linear Accelerators (LINAC)

Employment Type

Direct Hire (W2) – Full‑time (40 hrs/week)

Territories / Locations

Boise, ID; Hartford, CT; Cedar Rapids, IA; Chicago, IL; Philadelphia, PA; Washington, DC (2 openings); Grand Rapids, MI; Detroit/Ann Arbor, MI; Oklahoma City, OK; Springfield, MA.

Compensation

$110,000–$120,000 base salary (Flexible/Negotiable DOE)

Benefits

Health, Dental, Vision, Life Insurance, Short‑Term Disability, Long‑Term Disability, 401(k)

Vehicle

Company vehicle (Nissan SUV) or mileage option

Relocation

Available for out‑of‑area candidates (case‑by‑case)

Company Overview

Our client has 25+ years of experience as an independent service provider within the radiation therapy and medical equipment industry, focusing on patient‑centered and quality‑driven solutions.

About the Role

We are hiring a Field Service Engineer II to service and support radiation oncology linear accelerators (LINACs) in the field. This Level II role is designed for engineers who can diagnose, maintain, and repair systems independently on customer sites, focusing on minimizing downtime and delivering high‑touch customer support in clinical environments.

Key Responsibilities

• Perform on‑site service, repair, preventative maintenance, and troubleshooting on assigned LINAC systems (hardware/software as applicable).
• Diagnose electro‑mechanical, electronic, and system‑level failures and determine the most cost‑effective resolution to reduce customer downtime.
• Act as the primary technical point of contact for assigned accounts; build trust with clinical teams and stakeholders.
• Document service activity, troubleshooting steps, and parts usage accurately in internal systems.
• Maintain and manage spare parts inventory for assigned sites, including replenishment of customer kits where applicable.
• Provide remote/phone technical support as needed to support customers and/or other field engineers.
• Maintain current technical knowledge, documentation, and safe work practices.

Required Qualifications

• Minimum 2 years of hands‑on field service experience with Varian TrueBeam.
• Ability to work independently in the field and complete diagnostics/repairs without direct supervision.
• Strong background in electronic and electro‑mechanical troubleshooting and test equipment use (verification/calibration).
• Working knowledge of PC‑based systems; ability to identify and repair routine software and network‑related issues.
• Strong communication skills and a customer‑focused mindset (clinical/professional environment).
• Ability to lift up to 75 lbs and work on equipment requiring standing, dexterity, and use of small tools/parts.
• Willingness to travel (domestic and occasional international travel may be required).

Preferred Qualifications

Elekta experience is a plus. Familiarity with CRM/ERP tools (e.g., Salesforce) and strong comfort with Microsoft Office (Word/Excel/PowerPoint).

Schedule / On‑Call Expectations

On‑call coverage 24/7/365 (rotation/assignment details discussed during interview). Engineers typically support 2–3 machines on average (varies by territory and business needs).