Field Service Engineer 2 - LINAC Machines

Crawford Thomas Recruiting; Chicago (IL); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

401(k) Plan

Company Vehicle

Job summary

Crawford Thomas Recruiting is seeking a Field Service Engineer II to support radiation oncology linear accelerators (LINACs). This full-time position involves on-site service, repair, and support, emphasizing minimizing downtime and providing high-quality customer interactions.

The candidate should have a minimum of 2 years’ experience with Varian TrueBeam and be able to work independently in the field. The role requires a strong customer-focus and may involve travel for equipment support.

Qualifications

• 2+ years of hands-on field service experience with Varian TrueBeam required.
• Strong background in electronic and electro-mechanical troubleshooting.
• Willingness to travel domestically and occasionally internationally.

Responsibilities

• Perform on-site service, repair, preventative maintenance on LINAC systems.
• Diagnose failures and determine cost-effective resolutions.
• Document service activity accurately in internal systems.

Skills

Field Service Experience

Electro-mechanical Troubleshooting

Customer communication

Tools

Varian TrueBeam

Microsoft Office

CRM/ERP Tools

Job description

Overview

Job Description — Field Service Engineer II (LINAC) | Direct Hire (W2)

Position: Field Service Engineer II (FSE II) – Linear Accelerators (LINAC)

Employment Type: Direct Hire (W2) | Full-time (40 hrs/week)

Locations

Boise, ID; Hartford, CT; Cedar Rapids, IA; Chicago, IL; Philadelphia, PA; Washington, DC (2 openings); Grand Rapids, MI; Detroit/Ann Arbor, MI; Oklahoma City, OK; Springfield, MA

Compensation and Benefits

Compensation: $110,000–$120,000 base salary (Flexible/Negotiable DOE)

Benefits: Health, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k)

Vehicle: Company vehicle (Nissan SUV) or mileage option

Relocation: Available for out-of-area candidates (case-by-case)

Company Overview

Our client has 25+ years of experience as an independent service provider within the radiation therapy and medical equipment industry, focusing on patient-centered and quality-driven solutions.

About The Role

We’re hiring a Field Service Engineer II to service and support radiation oncology linear accelerators (LINACs) in the field. This is a Level II role designed for engineers who can diagnose, maintain, and repair systems independently on customer sites, with a strong focus on minimizing downtime and delivering high-touch customer support in clinical environments.

Success in this position is measured by reducing mean time to repair—from the initial service call through resolution and customer confirmation.

Key Responsibilities

• Perform on-site service, repair, preventative maintenance, and troubleshooting on assigned LINAC systems (hardware/software as applicable).
• Diagnose electro-mechanical, electronic, and system-level failures and determine the most cost-effective resolution to reduce customer downtime.
• Act as the primary technical point of contact for assigned accounts; build trust with clinical teams and stakeholders.
• Document service activity, troubleshooting steps, and parts usage accurately in internal systems.
• Maintain and manage spare parts inventory for assigned sites (including replenishment of customer kits where applicable).
• Provide remote/phone technical support as needed to support customers and/or other field engineers.
• Maintain current technical knowledge, documentation, and safe work practices.

Required Qualifications

• 2+ years of hands-on field service experience with Varian TrueBeam (minimum requirement).
• Ability to work independently in the field and complete diagnostics/repairs without direct supervision.
• Strong background in electronic and electro-mechanical troubleshooting and test equipment use (verification/calibration).
• Working knowledge of PC-based systems; ability to identify and repair routine software and network-related issues.
• Strong communication skills and a customer-focused mindset (clinical/professional environment).
• Ability to lift up to 75 lbs and work on equipment requiring standing, dexterity, and use of small tools/parts.
• Willingness to travel (domestic and occasional international travel may be required).

Preferred Qualifications

• Elekta experience is a plus.
• Familiarity with CRM/ERP tools (e.g., Salesforce) and strong comfort with Microsoft Office (Word/Excel/PowerPoint).

Schedule / On-Call Expectations

• On-call coverage 24/7/365 (rotation/assignment details discussed during interview).
• Engineers typically support 2–3 machines on average (varies by territory and business needs).