Field Service Engineer #10310HA

Searchmasters Inc; Willoughby (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Searchmasters Inc. seeks an experienced Field Service Engineer to support industrial automation systems in the Willoughby area, providing on-site troubleshooting, installation, and maintenance.

You will perform preventive maintenance, coordinate with customers, and participate in service contract opportunities while maintaining detailed logs. Travel and training may be required as part of ongoing upgrades.

Qualifications

• Engineering degree or equivalent experience in industrial automation.
• Qualified entry-level candidates will be considered.
• 2 years of management experience.
• 5+ years of field service experience.
• Aptitude in troubleshooting/configuring PLCs (Allen-Bradley, Siemens, and GE), drives (Siemens, ABB, and Allen-Bradley), and/or HMI packages is a plus.
• Experience in metals processing is strongly preferred.
• Willingness and desire to participate in ongoing training to maintain technical competence in automation products, software, and complementary areas.
• Proficiency in Microsoft Office products, especially Word, Excel, and Visio.

Responsibilities

• Basic troubleshooting, installation, maintenance, and repair on designated equipment.
• Completing preventive maintenance and field modifications.
• Maintaining customer service logs and internal service records.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Identifying and participating in sales opportunities such as new contracts, contract renewals, and system sales.
• Emergency call-out service on a rotating schedule.

Skills

PLC troubleshooting

Drive configuration

HMI configuration

Team leadership

Microsoft Office

Education

Engineering degree

Tools

Allen-Bradley PLCs

Siemens PLCs

GE PLCs

Siemens drives

ABB drives

Allen-Bradley drives

HMI packages

Job description

• Basic troubleshooting, installation, maintenance, and repair on designated equipment.
• Completing preventive maintenance and field modifications.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Identifying and participating in sales opportunities such as new contracts, contract renewals, and system sales.
• Emergency call-out service on a rotating schedule.

• Basic troubleshooting, installation, maintenance, and repair on designated equipment.
• Completing preventive maintenance and field modifications.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Identifying and participating in sales opportunities such as new contracts, contract renewals, and system sales.
• Emergency call-out service on a rotating schedule.

Key Requirements

• Engineering degree or equivalent experience in industrial automation.
• Qualified entry-level candidates will be considered.
• 2 years of management experience.
• 5+ years of field service experience.
• Aptitude in troubleshooting/configuring PLCs (Allen-Bradley, Siemens, and GE), drives (Siemens, ABB, and Allen-Bradley), and/or HMI packages is a plus.
• Experience in metals processing is strongly preferred.
• Willingness and desire to participate in ongoing training to maintain technical competence in automation products, software, and complementary areas.
• Proficiency in Microsoft Office products, especially Word, Excel, and Visio.